Senior Compliance Manager - Product, Marketing & Retail

Its an exciting time to join ING Australias most recommended bank for the 3rd year running and were looking for an experienced Senior Compliance Manager Product Marketing & Retail Advisory within the Compliance team.

In this role you will lead a compliance team that helps ING manage risk arising from Unfair Customer Treatment Conflicts of Interest Market Conduct Anti- Competition Organisational Conduct whilst improving staff attitudes and behaviours related to risk awareness risk-taking and risk management. Your team will be instrumental in enhancing and embedding the compliance risk management framework at ING by advising senior stakeholders in all divisions.

You will keep track/oversight of the local implementation of all local regulatory requirements and ING compliance by means of issue tracking monitoring Risk Dashboards and other risk specific reporting (regulatory and internal reporting) to internal stakeholders including INGs Head Office Compliance function. You will also be proactive in managing the development maintenance review and continuous improvement of INGs product compliance advice. You will also provide advice to a tribe on either mortgages daily banking consumer lending or wealth management.

Ready to make an impact

What youll do

• Managing the compliance advisory team
• Providing SME advice and support to business partners on regulatory and industry code obligations (e.g. ASIC Act Corporations Act NCCP Act)
• Providing compliance support to projects
• Building and maintaining a database of best practice advice to support the CCE team in providing high quality consistent advice
• Provide support to ASIC Breach Assessment team including continuous improvement of process and procedures
• Providing advice on improvement of compliance processes and procedures; and

What were looking for

• 10 years of relevant experience in compliance or consulting roles in the financial services industry
• Experience working for either ASIC or APRA would be highly desirable
• Strong influencing skills and ability to ensure optimal outcomes are achieved whilst managing stakeholder expectations
• Excellent understanding of operational risks and control frameworks in retail Banking
• Experience in investigations into non-compliance with financial sector legislation specifically root cause analysis.
• Ability to lead investigations and provide a high standard of written / verbal communication to senior leadership
• Sound analytical skills and the ability to make decisions critically assess and determine appropriate action in time pressured environments
• The ability to drive positive risk culture practices and experience of this in team leadership
• Solid understanding of relevant legislation.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT Day to volunteer on approved sustainability activity

About Us

At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.

When you come to work at ING youre joining a team where individuality isnt just accepted its encouraged. Weve built a culture thats fun friendly and supportive its the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently take ownership of their work and make great things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place youd feel at home Wed love to hear from you.

(One last thing ING operates a direct talent sourcing model. So no agency introductions please.)

Need more
Contact Mark Montgomery on

Applications close Friday 18th July 2025

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

ING is Australias most recommended bank according to RFi XPRT Survey February 2021 - July 2021 (n 31903) when compared to customers of 20 other banks operating in Australia.

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