Highly Engaged Team Manager
Highly Engaged Team Manager
Posted on :
14-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Based in our Sydney CBD office this role is responsible for leading a team of Relationship Managers in the Highly Engaged team and supporting the Head of Relationship Management in executing the Highly Engaged strategy that delivers elevated customer satisfaction and increases market share in the premium segment.
About the Role
- Lead mentor and develop a team of 8 Relationship Managers ensuring they have the support and resources needed to succeed.
- Support the Head of Relationship Management with innovative approaches to relationship building customer experience and service that disrupts the traditional category approach.
- Maintaining effective processes systems and structures to drive operational effectiveness.
- Lead team on continuous improvement of process across all aspects of relationship management.
- Act as a point of escalation and contact for escalated customer issues and feedback.
- Supporting Relationship Managers in customer management and event support.
- Collaborate and work effectively with teams such as Value Customer Engagement Risk & Trading Customer Operations and Sustainability & Product to drive brilliant customer experiences.
About You
- Strong leadership and team management skills successfully leading and developing a team of Account Managers.
- Proven background in sales / account management / customer service.
- Strategic thinker with a client-focused approach.
- Ability to gain insight into external and internal customer needs and motivations to identify opportunities that benefit the customer.
- Self-driven to proactively drive high standards and results.
- Analytical skills to interpret data and market trends.
- Strong stakeholder management background with proven experience working in cross functional teams.
- Proven track record of meeting or exceeding team targets and KPIs.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
