Temp Customer Service Coordinator - With Benefits!
Temp Customer Service Coordinator - With Benefits!
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Job Description
WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.
WHO YOU ARE:
You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:
In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page
Sound interestingRead on for more details!
THE ROLE:
The Customer Service Coordinator provides support with and resolution of external and internal inquiries that allow our consumers and caregivers to effortlessly access their multi-faceted Regional Center services. Adheres to ownership of specific communication channels and systems set forth by the Program Manager while maintaining response time standards specific to those channels and systems. Customer Service Coordinators main duties and responsibilities focus on management of phone email and system maintenance (inbound and outbound) and coordinating with team members to provide timely and accurate responses to inquiries. Adheres to the Company culture by communicating openly and maintaining a positive outlook.
Primary responsibilities include:
- Coordinate services for Regional Center consumers aligning with measurable goals set by the Program Manager.
- Manage inbound phone and email communications ensuring timely and effective responses.
- Assign tasks from inquiries to relevant team members and collaborate to resolve issues.
- Support outbound communication projects and assist in process improvements.
- Handle consumer and provider issues including Special Incident Reports (SIR) and ensure documentation for services is prepared.
- Prioritize and resolve incoming calls coordinating with team members for seamless follow-up.
- Oversee office email management and distribution of tasks to the team.
- Maintain accurate provider and client information in relevant systems.
- Coordinate mass communication campaigns and manage responses.
- Assist with general office duties including file maintenance sending provider Welcome packs and running background checks
This is a Temporary (to possible hire) full-time hybrid position reporting into the Riverside office at least 1x a week.
WHAT YOU BRING TO THE TABLE:
Qualifications
- 1 year of customer service experience preferably in healthcare or related field
- Bilingual in English and Spanish
- Excellent verbal and written communication skills
- Proficient in Microsoft Office; Word; Excel; Outlook
Skills
- Communication: Develops relationships presents ideas and expresses them clearly. Ability to build rapport and communicate effectively with individuals with developmental disabilities
- Problem Solving: Identifies problems and creates solutions through logic reasoning
- Planning and organizing: Prioritizes and stays organized in a fast paced environment
- Attention to detail: Precision and accuracy when dealing with critical information or documents
- Analytical and Good judgment
- Time Management: Ability to meet time sensitive deadlines
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email:
- By Web: Phone:
For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
Required Experience:
IC
Employment Type
Temp
