Operational Manager, Estate Management, Account Management Services, Portfolio Operations Services
Operational Manager, Estate Management, Account Management Services, Portfolio Operations Services
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Responsibilities:
Client Relations:
- Establish close relationships with the clients to understand their needs and develop a strategy
- Dedicated Single Point of Contact for clientsescalations and ad hoc support
- Attending client meetings; regular catch-ups with the client stakeholders
- Ensure client satisfaction by providing a seamless interface into the clients real estate organization.
- Develop favourable relationships with existing and new client contacts
- Manage day-to-day client communication and ongoing relationships for current new and upcoming projects
- Organizing workshops with the clients.
Team Performance and day-to-day delivery:
Align with client on key priorities and execute an account plan
KPI validation focusing on solutions that support proper KPI management.
Successfully manage framework agreements requirements and navigate the resolution of issues effectively and within contractual and governmental requirements
Escalation management; gathering information and analysing the situation; suggesting next steps
Maintaining contacts and exchanging information with global teams
Understand clients key business drivers; focus teams to ensure priorities are aligned with our deliverables
Ensure best in class processes and protocols are established implemented and managed on the account
Monitoring all clients requests and topics; regular status checks and updates
Full ownership for informing project team members about customer processes; Support with detailed information and instructions to enable the successful completion of complex projects
Deadline / milestones monitoring
Filling in for other team members during their absence
Responsible for the proper maintenance of Team Trackers
Growth and development:
Develop and implement account plan(s)
Understand JLLs strategic initiatives and business goals and align these with the clients needs
Staying up to date with JLL new solutions and identifying new business potential
Pro-actively identify areas of opportunity that will benefit the client by incorporating new JLL solutions
Oversight for the additional resource; onboarding and monitoring quality; managing workflow
Responsible for the clear comprehensive and timely documentation of all necessary documents in the account (general filing and governance documents)
Preparation of onboarding plan and training implementation.
Requirements:
Bachelors or masters degree
3-5 years of relevant business environment experience minimum 3 years experience in real estate-related fields.
Strong knowledge of MS Office (Outlook Teams Word PowerPoint).
Fluent in spoken and written Business English (enabling leading conference client calls and business development meetings as well as training delivery).
Ability to present complex information in a simple way for JLL and Client senior stakeholders and deliver presentations to a wider public.
Ability to deliver tasks without supervision skill to plan delegate and execute client-focused open-minded and willing to challenge the status quo.
Demonstrate leadership responsiveness and creativity.
What we offer:
Contract of employment
Benefits package (private healthcare cafeteria system life insurance)
Long-term career growth opportunities
Training and development programs to enhance your skills
Modern office in an attractive location (Warsaw Spire) near the subway station (hybrid working model)
Location:
On-site Warsaw POLIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Manager
Employment Type
Full-Time
