Customer Services Representative with English and Spanish

Wrocław - Poland

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Services Representative with English and Spanish

Were looking for a skilled Customer Service Representative to join our EMEA Supply Chain team at Aliaxis.
The ideal candidate will have solid experience in customer service or order management and possess proficient English along with communicative Spanish. Knowledge of other European languages such as German Italian will be considered an advantage.

Company description

Aliaxis exists to bring solutions to the worlds water challenges and accelerate the transition to clean energy. We are a global leader in high-quality fluid management solutions for use in building infrastructure industrial and agricultural applications across the globe. Over 15000 people have been selected to work for us in more than 40 is privately owned with its global & EMEA headquarters in Brussels Belgium.

Job description

The mission of Supply Chain in Aliaxis EMEA is to act as an integrated supply chain reliably delivering on our customer promise in a safe sustainable and cost-efficient way. We energize our teams through people development and transformative processes and technologies. 5 strategic priorities have been identified incl. the Delivery pillar which focusses on improving the way we work with our customers and Customer Services are instrumental in delivering our promise. Customer Services Representative serves as the main point of contact for our customers. They handle inquiries take orders provide updates book transportation and issue invoices. They collaborate with internal and external stakeholders to address any risks or roadblocks that arise.

Key Accountabilities & responsibilities

International Customer and stakeholder handling (90% via e-mail B2B intercompany)
Order management and coordination
Data maintenance
Receivables management (invoices credit notes disputes packing lists)
Documentation and complaint management
Reporting
Continuous improvement.

Requirements

23 years of experience in Customer Service (Order Management) Purchasing or Logistics/Transport (strong plus).
Proficient in English and conversational or fluent in Spanish; proficiency in additional languages such as German Italian is considered an asset
Exceptional interpersonal and communication skills including assertiveness.
Self-driven proactive personality with a strong sense of responsibility.
Flexible and solution-oriented approach; strong problem-solving skills.
Commitment to compliance with company and legal regulations.
Customer-centric mindset and professional attitude.
Excellent organizational and time-management skills.
Ability to collaborate effectively within a small team (23 peers) and across departments.
Experience with ERP systems (preferably Microsoft AX or SAP) and proficiency in Microsoft Office tools (Outlook Teams Excel).

What We Offer

Full Time Contract of permanent employment work schedule Monday - Friday 8.00-16.00
Learning & Development: continuous learning opportunities and training programs.
LinkedIn Learning platform.
Career Advancement: Clear paths for professional growth and advancement within a global company.
Competitive Compensation: Attractive salary package with benefits tailored for your well-being and work-life balance.
Benefits: Cafeteria System including Multisport card
Social Fund (Holiday and Christmas)

The role is hybrid; employee will be required to work at least 1 or 2 days per week in the office located in Poland Wroclaw (ul. Powstancow Sląskich 9).

We offer a unique opportunity to join a Belgian global company with a very international & collaborative culture that is transforming dynamically and that is committed to its future growth service excellence and employee engagement.

Are you inspired by this role and our purpose Join our growing team and apply today!Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging where all our employees feel empowered can be their true selves and are able to bring their best ideas forward and contribute to the companys Growth with Purpose strategy.

For us equity and belonging start already at the application step: whether its offering flexibility in scheduling interviews or ensuring a supportive and inclusive environment we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs please do not hesitate to let us know and we will do our best to accommodate.

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Unclear Seniority

Customer Services Representative with English and SpanishWere looking for a skilled Customer Service Representative to join our EMEA Supply Chain team at Aliaxis.The ideal candidate will have solid experience in customer service or order management and possess proficient English along with communica...