Sales Operations Specialist

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700 urgent care clinics across the country. We create maintain and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments to checking in to clinical documentation and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

• Benefits Comprehensive coverage starts first day of employment and includes Medical Dental/Orthodontia and Vision.
• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
• Employee Assistance Program - This robust program includes counseling legal resolution financial education pet adoption assistance identity theft and fraud resolution and so much more.
• Flexibility Experity is committed to helping team members face the demands of juggling work family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge relax and spend time with loved ones.
• Career Development Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building We bring our Team Members together when we can to strengthen the team build relationships and have fun! We even have a family company picnic and a holiday party.
• Total Compensation - Competitive pay quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Hybrid workforce:

Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.

Job Summary:

The Sales Operations Specialist executes critical day-to-day operations supporting the Revenue Operations team. Working alongside Sales Finance Legal and Customer Success teams this role maintains data integrity and provides operations support to maximize revenue production. Specialists focus primarily on either contract operations or sales support functions while maintaining ability to provide coverage across both areas.

Responsibilities:

• Support end-to-end sales processes in including opportunity management quoting contracting and order processing.
• Maintain data quality and provide tactical reporting for territories account assignments and sales metrics.
• Review and process sales contracts orders and addendums ensuring compliance with internal policies.
• Provide user support and training for and related sales tools.
• Partner with Legal and Finance to validate deal terms and documentation.
• Create and maintain process documentation and training materials.
• Identify opportunities for process improvement and automation. Support implementation of new sales tools and processes.
• Provide backup coverage for other Sales Operations Specialists.
• Other duties as assigned.

Education:

• Bachelors Degree or equivalent combination of education and experience.

Travel:

• Ability to travel as needed (minimal).

Experience:

• Three years experience in a customer-facing or Go To Market role (Sales Customer Success Lead Generation Event Marketing).
• One year direct sales experience carrying quota.
• Experience using as end user or administrator.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.

Preferred:

• Healthcare industry or SaaS experience.
• Sales Operations or Contract Management experience.
• Experience with Conga or similar contract management systems.
• Familiarity or experience with Salesforce CPQ.
• Experience with sales engagement tools (Outreach Salesloft ).
• Experience with AI tools.

Maximum budgeted salary:

$tbd

Team Member Competencies:

• Understands role on the team and works to achieve goals to the best of your ability.
• Working within a team means there will be varying opinions and ideas. Active listening and thoughtfully responding to what your team member says.
• Take responsibility for your mistakes and look for solutions. Understand how your actions impact team.
• Provides assistance information or other support to others to build or maintain relationships.
• Maintaining a positive attitude. Tackle challenges as they come and dont let setbacks get you down.
• Gives honest and constructive feedback to other team members.
• When recognizing a problem take action to solve it.
• Demonstrates and supports the organizations core values.

Every team member exhibits our core values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

Our urgent care solutions include:

• Electronic Medical Records (EMR): Software that healthcare providers use to input patient data such as medical history diagnoses treatment plans medications and test results.
• Patient Engagement (PE): Software that shows patients the wait times at various clinics allows patients to reserve a spot in line if theres a wait and book the appointment.
• Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
• Billing and Revenue Cycle Management (RCM): Software that manages coding billing and payer contracts for clinics so they dont have to.
• Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays CT scans MRIs and ultrasounds for our urgent care clients.
• Consulting: Consulting services for urgent care clinics to assist with opening expanding and enhancing clients businesses

Required Experience:

Unclear Seniority