Volunteer Engagement Coordinator
Volunteer Engagement Coordinator
Posted on :
13-07-2025
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1 Vacancy
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Job Description
We are hiring for a full-time Volunteer Engagement Coordinator to join the External Affairs Department at Second Harvest Food Bank of Middle Tennessee.
Who we are: For nearly 50 years Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee. Our partners include food pantries congregate meal sites shelters childcare facilities senior centers group homes and youth enrichment programs. For more information about Second Harvest Food Bank of Middle Tennessee its mission and programs please visit .
What youll do:
Summary: Volunteer Engagement Coordinator greets trains motivates and manages volunteers responsible for food sorting activities in a warehouse environment. Ensures volunteer satisfaction by engaging with individuals and groups throughout the project. This position supports and fosters our deep commitment to diversity and inclusion which is the foundation for creating a culture of belonging for all personnel.
Key Responsibilities:
- Customer service and hands-on volunteer management - Leads volunteer groups through food sorting repackaging and assembly projects.
- Provides training for food safety warehouse safety and food sorting requirements.
- Motivates and supervise volunteers.
- Provides tours of the facility to volunteers.
- Educates volunteers on organization mission and upcoming events and campaigns.
- Assigns volunteers to work with other departments as requested.
- Manages volunteers at off-site fundraisers and food drives.
- Project management - Ensures that all volunteer projects are completed correctly and efficiently.
- Sets up workspace and prepare supplies for the assigned projects.
- Ensures food safety standards are met by proper cleaning of workspace after every shift.
- Operations procedures/inventory control - Ensures accurate inventory control and communicates with the operations department daily to coordinate the movement of palletized food and needed supplies.
- Follows all inventory control procedures required for transferring product.
- Scans and labels all completed pallets.
- Reports the status of inventory production in daily reports.
- Conducts cycle counts for product stored in volunteer sort rooms.
- Completes and submit pallet drop request forms.
- Daily use of warehouse equipment (manual and electric pallet jacks) weekly use of forklift (tow motor).
- Required service hours management.
- Manages court ordered community service volunteers.
- Assigns court ordered community service volunteers to work with other departments.
- Tracks service hours and dismiss volunteers who do not meet job requirements.
- Confirms completed hours for court school and corporate volunteers.
- Other duties as assigned.
When & Where:
- Schedule: Staff work schedules vary to ensure coverage when volunteers are available to volunteer. Volunteer Engagement Coordinators typically work the following schedule:
- Monday: 8:00 am 4:30 pm
- Tuesday Thursday: 8:00 am 4:30 pm or 1:00 pm 8:30 pm
- Friday or Saturday: 8:00 am 4:30 pm
This position regularly works on evenings and weekends and requires flexibility to change schedules and cover for other shifts as needed.
- Travel: Occasional daytime travel required up to 5% of work week within the local service area and to and from the Main Distribution Center in Nashville Tennessee as needed.
- Flexibility: Our flexible work program is a strategic tool to achieve organizational goals empower employees to do their best work and foster engagement by supporting high performance business continuity as well as wellbeing and work-life-balance. WorkFlex arrangements are complex and specific to individuals and roles.
- Essential business/ first responder: In instances of a federal state or locally declared emergency Second Harvest is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessity. Some positions are more likely to be required on-site than others.
Is this you
- Education: High School Diploma (or equivalent) required. Bachelors Degree preferred.
- Experience: 2 years of related experience and/or training.
- Skills & Capabilities:
- Strong communication with comfort engaging through a variety of methods (verbal non-verbal and written) and is attuned to others through active listening.
- Strong customer service and interpersonal skills.
- Effectively delegates and coordinates tasks to others while also ensuring that everyone is focused and motivated.
- Excellent time management skills.
- Flexible and reliable team player.
- Organizes work sets priorities exchanges information efficiently and effectively manages ones own time.
- Collaborates with and presents to diverse audiences in a variety of settings.
- Comfortable in a warehouse work environment.
- Competencies: Attention to detail Result orientation and execution Quality improvement Customer service
- Other requirements: Our pre-hire process requires acceptable results from the following: professional reference feedback criminal background Motor Vehicle Record and a pre-employment drug test. Current Drivers License and automobile insurance are also required. Criminal backgrounds are evaluated on a case-by-case basis considering several factors (timing frequency severity and job relation).
What Second Harvest has to offer:
- Work with a purpose: As one of middle Tennessees largest nonprofits our local hunger relief work is uniquely rewarding hands on and solutions oriented. We are innovative mission-focused diverse collaborative values-driven and focused on results. A career with Second Harvest ensures that you not only earn a paycheck but also help your local community through meaningful work. If you are passionate about serving your neighbors in need and are committed to our mission of ending hunger we invite you to join our 120 person team in the fight against hunger as we work to achieve our vision of a hunger free community.
- Award winning workplace: we are a best-in-class workplace because we are passionate and people focused we listen respect care and challenge each other so that our neighbors can count on us. Our employees have identified us among The Tennesseans Top Workplaces eight times based solely on employee surveys and feedback. We are invested in our team and offer frequent whole-person wellness opportunities through our Harvest Wellbeing Program. We focus on staff physical and mental health financial empowerment personal and professional development as well as social and community engagement. There is ample opportunity to be engaged have work-life-balance and grow with Second Harvest.
- Compensation & Benefits: Second Harvest is proud to offer rich and affordable total compensation packages. Full-time employment includes 34 days off medical (employee-only is 100% employer paid) dental vision 403b retirement (up to 3% match 5% base length of service vesting) disability insurance (short and long term) and long-term care insurance.
- DEIB & Equal Employment Opportunity: Second Harvest Food Bank of Middle Tennessee provides equal employment to all applicants and employees based on merit qualifications and abilities. We do not discriminate in employment opportunities or practices on the basis of race color religion gender sexual orientation national origin age disability veteran status genetic information or any other legally protected status. We believe that inclusion and belonging strengthen our team drive innovation and enhance our ability to serve our community.
Think this sounds like a role and workplace where you would thrive Apply now!
Required Experience:
IC
Employment Type
Volunteer
Key Skills
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