Junior IT Support | Helpdesk (L2) - Hybrid | Lisbon
Junior IT Support | Helpdesk (L2) - Hybrid | Lisbon
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Job Description
Boost IT is a Portuguese technology consultancy company we are integrated into one of the most entrepreneurial groups in Portugal with investment in more than 30 companies.
We want to be known for being the most dynamic energetic and reliable company to operate in the market and for that we want to count on you.
If youre passionate about technology and want to work on the most relevant technology projects then this ad could be for you!
Boost IT. Doing IT. Better
Tasks
Handle and resolve technical incidents of medium to high complexity (L2 level)
Provide user support and perform problem diagnosis via various communication channels
Follow up and document issues in internal systems (e.g. ServiceNow)
Work closely with other technical teams to escalate and resolve issues efficiently
Requirements
Degree in Computer Engineering Information Technology or relevant technical certification/course
Fluent English (mandatory)
Solid knowledge of:
- SQL
- UNIX/Linux environments
- ServiceNow or other ticketing systems
Strong problem-solving skills and customer-oriented mindset
Employment Type
Full Time