NICE - Actimize Support Engineer
NICE - Actimize Support Engineer
Posted on :
12-07-2025
Employer Active
1 Vacancy
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Job Description
The Actimize Technical Support Engineer performs a wide range of duties including some or all of the following:
- Review and investigate issues raised by client and provide accurate guidance based on current documentation.
- Understand client software configuration and customizations done in the following programming languages: Java JavaScript SQL XML to provide the right support.
- Be able to install configure and customize solutions by following implementation guides and manuals.
- Reproduce client environment data configuration and setup in order to investigate possible issues.
- Provides information by collecting analyzing and summarizing development and service issues.
- Utilizes software engineering tools such as configuration management systems build processes and debuggers in the software development process.
- Collaborates and adds value through participation in peer case reviews providing comments and suggestions.
- Provides reliable solutions to a variety of problems using sound problem solving techniques.
- Performs technical root cause analysis and outlines corrective action for given problems.
- Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution
- Assist with Customers request assistance via many channels including phone email and various web contact methods (chat e-Services).
- Working in accordance with NICE support process procedures contractual SLAs
- Documenting all customer interactions in CRM tool in accordance with SLA.
Qualifications :
- Excellent verbal and written communication skills in English (B2 or higher)
- At least 2 year in technical support facing customers and resolving issues.
- Fast learner with ability to educate her/himself on relevant technologies
- 2 years of experience with application development using Object oriented JAVA Windows Forms SQL.
- Intimate knowledge of the customers connected applications.
- Excellent technical and analytical skills.
- Technical development/debugging and diagnosis skills (e.g. coding scripting etc.).
- Integration experience with desktop enterprise software applications.
- Excellent organizational skills ability to set own task lists and timelines.
- Ability to work in a team.
- Demonstrated interest and ability to communicate across technology and business boundaries.
- Bachelors degree in computer science (or equivalent).
- Experience in customer support.
- Knowledge with Linux Microsoft Server.
- Knowledge with SQL Server.
- Knowledge with XML HTML PERL.
- Familiarity with servers tuning and solving performance issues plus.
Additional Information :
This is a hybrid role in Bogot Colombia. Relocation is required. Enjoy the benefits of working with a certified Great Place to Work company!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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