Aftermarket Sales Engineer
Aftermarket Sales Engineer
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$ 85000 - 100000
1 Vacancy
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role:
Xylem is hiring an Aftermarket Sales Engineer. The position will be part of a passionate team that strives to provide consistent legendary customer service and to support overall company goals in relation to optimizing our commercial team acting as One Company and driving revenue and profitability. The Aftermarket Sales Engineer position will combine advanced technical knowledge and solution selling with strong interpersonal and communication skills in collaborating with external customers and interdepartmentally within Xylem.
Essential Duties/Principal Responsibilities:
- Develop technical depth and understanding of Xylem product and application knowledge.
- Business development penetrating and developing strong relationships at both existing and new customers.
- Working with Engineers Contractors and End Users to provide superior technical support while ensuring that Xylem maintains a competitive advantage in specifications and through relationships.
- Provide Aftermarket Solutions including engineered repairs and product upgrades product retrofits parts and field service to solve unique customer pain points and ensure reliable performance of equipment.
- Forming and implementing sales strategy to reach targets for orders and sales and grow business while maximizing profit margins.
- Support to Xylem Regional Sales Managers Equipment Owners and/or other external customers by providing pre through postsales technical and commercial support.
- Respond timely to internal and external customer inquiries (technical requests order status/updates product availability pricing etc.) and/or resolve customer issues and other requests for information and/or proactively notify customers about order status and other changes.
- Daily utilization of Customer Relationship Management (CRM) quotation and Enterprise Resource Planning (ERP) tools to input new data and maintain existing data to current status to support internal and external customer interactions and needs.
- Lead or participate in special projects to create best practices improve processes and create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessions.
- Create legendary customer service experiences for internal and external customers.
- Participation in Xylem Watermark volunteer activities
Additional Responsibilities:
- Fulfill light project coordination for equipment upgrades and refurbishments including a full range of support fromoversight of schedule and communication with all related Xylem departments and external customer and mayinclude update of technical manuals order execution and followup based on quotation sales agreements contractspecifications.
- Participate in engineering calls jobsite startups & troubleshooting and external customer product education asneeded.
- Handling in overflow from other sales support positions as necessary including but not limited to taskssuch as technical support quotations project technical manuals and order fulfillment.
Minimum Qualifications: Education Experience Skills Abilities License/Certification:
- Bachelors degree in Engineering required
- 13 years of experience with pump repairs.
- Sales or customer facing experience.
- Demonstrated understanding of mechanical electrical and controls equipment and engineering fundamentals. Complex blueprint reading.
- Multi Project Management
- Proficient in Microsoft Office
- Excellent collaborative and communication skills (written & oral)
- Excellent attention to detail organizational skills & task management
- Legendary customer service skills
- Six Sigma Green Belt candidate interest
Preferred Qualifications:
- Experience in Electrical and Controls technology including various PLC and HMI hardware platforms and
communication protocols - Proficient in Adobe Pro
- Familiarity with product and service selection tools
- An indepth understanding of CRM quotation and ERP order entry tools and the ability to navigate the
systems effectively and efficiently - Passionate about water and the environment
The estimated salary range for this position is $85000-$100000 plus pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Employment Type
Full-Time
