Computer Support Technician
Computer Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
SGI Global is seeking a Computer Support Technician to provide IT support services to the United States Attorneys Office (USAO) District of Minnesota. This role plays a key part in maintaining and supporting the IT systems networks and applications critical to the USAOs mission to prosecute and defend cases on behalf of the federal government.
The Technician will work under the direction of the IT Systems Manager providing technical assistance in IT systems/network administration system security user support and troubleshooting.
Job Duties
Support the installation configuration testing implementation and maintenance of networked systems (data voice video).
Provide IT customer support services including troubleshooting user assistance training and system optimization.
Maintain the confidentiality integrity and availability of systems networks and data by implementing and enhancing information systems security.
Assist with configuration installation and maintenance of hardware/software for a local area network Microsoft SQL Server web-based applications and mobile/wireless technology.
Support litigation support and case management systems including web content management tasks.
Ensure system performance optimization conduct system backups patch management and routine system maintenance.
Qualifications
Education
Post-secondary education beyond high school.
Experience and Competencies
Demonstrated IT-related experience with proficiency in the following competencies:
Attention to Detail: Thorough and conscientious work habits.
Customer Service: Ability to assess customer needs provide solutions and ensure satisfaction.
Problem Solving: Analyze problems evaluate alternatives and implement solutions.
Practical experience in:
Systems administration and network management.
Information system integration and optimization.
Troubleshooting recovery and preventative maintenance for IT systems.
Performance tuning database management and applying project management methods.
Preferred Certifications
- Industry certifications (e.g. CompTIA A Network Security Microsoft certifications).
Additional Requirements
- U.S. citizenship.
- Must meet DOJ residency requirements (must have lived in the U.S. 3 of the last 5 years or have qualifying federal/military service overseas).
- Must be eligible for and obtain a DOJ background investigation and security clearance.
- Must complete DOJ-mandated training (ethics cybersecurity awareness).
- Must sign confidentiality and non-disclosure agreements.
SGI Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws.
Required Experience:
IC
Employment Type
Full-Time
