drjobs Customer Support Representative

Customer Support Representative

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1 Vacancy
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Job Location drjobs

Sofia - Bulgaria

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Location: On-Site

Work Schedule: Monday - Sunday 10:00 AM - 2:00 AM (rotational shifts)

Job Overview

Join our dynamic team as a Customer Support Representative providing high-quality support primarily via email and chat (90-95%) with occasional inbound phone assistance (5-10%). Youll handle customer inquiries resolve issues and ensure a seamless customer experience.

Training: 2 weeks of initial training followed by a 2-week nesting period.

Key Responsibilities

  • Respond to customer inquiries via email chat and phone with professionalism and empathy.
  • Troubleshoot issues and provide accurate solutions promptly.
  • Collaborate with team members to enhance the customer support process.
  • Maintain a high level of accuracy and attention to detail in all customer interactions.

Compensation & Benefits

  • Salary: 3800 BGN gross
  • Shift Benefits:
    • Taxi voucher if shift ends late
    • Additional hourly pay after 10 PM
    • Signing bonus of 1000 BGN
  • Relocation Support:
    • Travel reimbursement up to 490 BGN after 6 months (with travel documents)
    • Salary advance of 1056 BGN net available upon request
    • Hotel stay arranged upon arrival with cancellation requirements
  • Additional Benefits:
    • Monthly transportation/internet allowance of 50 BGN net
    • Special bonuses for life events (marriage birth/adoption of a child university graduation) 500 BGN
    • Medical and dental insurance life insurance
    • Co-financed Multisport card
    • Employee discounts on various goods and services

Employment Type

Full Time

Company Industry

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