Trade Consultant and Sales Support

• Focus on strengthening key customer relationships and driving sales growth.
• 2023 AFR Boss 2nd place Best Place to Work in Australia in the Manufacturing & Consumer Goods category.
• Perfect environment for a growth-oriented sales consultant that is seeking a warm collegial and energised workplace.
• Full-time permanent opportunity based in our gorgeous Melbourne showroom (Fitzroy).

About Us

Armadillo is a truly sustainable company - for the good of the world we live in and all who journey with us. Our rugs lie lightly on this earth. Founded in 2009 we are an Australian-born company with showrooms in Sydney Melbourne Brisbane Adelaide Los Angeles New York San Francisco and Dallas.

Our rugs are handcrafted by artisans in India and Nepal using natural materials and energy-efficient processes designed to counteract todays throwaway culture and stand the test of time. As a certified B Corp we hold ourselves to the highest standards of sustainability social responsibility and transparency.

About The Opportunity

Through personalised engagement tailored outreach and exceptional service this position oversees Trade Sales Support operations for Melbourne including the shared management of our Melbourne showroom. The role works in close partnership with the Sales Manager & Account Manager to develop sales strategies and support team performance. As a key point of contact for policies systems and training this position plays a vital role in building a cohesive motivated sales team and fostering a positive high-performing work environment.

This role requires a passionate driven and professional sales individual with strong multitasking abilities capable of genuinely engaging with clients seeking out efficiencies focusing on growth and dynamically partnering with a range of internal and external stakeholders to deliver.

Key Responsibilities:

• Assist sales team to help achieve their sales objectives and maintain excellent customer relationships.
• Act as the first point of contact for trade clients on the showroom floor providing a knowledgeable and welcoming experience before you triage and direct them to the appropriate Account or Sales Manager.
• Maintain an understanding of our key trade relationships and advocate for them professionally supporting the management of ongoing projects and ensuring continuity in communication.
• Manage administrative tasks coordinating sales activities quoting samples/returns and ensuring seamless communication between the sales team clients and other departments.
• Assist in monitoring orders invoices and managing payment follow-ups to ensure smooth transaction processes.
• Aid in maintaining the customer database and contributing to customer code reviews based on tiers.
• Troubleshoot and resolve customer or internal issues effectively and efficiently to enhance overall customer experience.
• Aid in delivering brand and product presentations and handling customer inquiries to support sales efforts.
• Be a warm confident host during showroom presentations and events helping to engage the broader A&D community and advocate for the brand with professionalism insight and enthusiasm.
• Assist with local clients client related events and showroom tours.
• Provide Sales and Sales Support viewpoints for new initiatives.
• Work closely with the logistics team to ensure swift resolve of claims.
• Assist Marketing and Sales in the coordination and set up of events & managing rug loan process.

About You

Were looking for a high-energy visionary salesperson who thrives on building deep relationships overcoming challenges and closing high-value deals. You will be collaborative responsive and an effective communicator that can keep key stakeholders up to date and informed.

You might be the perfect fit if you:

• Remain organised and intentionally plan your week in a way that helps you achieve results.
• Turn into setbacks and lean into moments.
• Inspire customers with engaging conversations.
• Think fast solve problems and thrive under pressure.
• Are self-motivated and goal oriented.

Ideally you will have:

• Experience in sales and sales support preferably within the home decor or textiles industry (Ideally a minimum of 3 years experience).
• Strong communication and presentation skills with the ability to assist in engaging and influencing customers.
• Excellent organisational skills and attention to detail in maintaining databases and managing samples.
• Proficiency in generating quotes processing orders and following up on customer interactions.
• Impactful presentation and communication skills with the ability to engage and influence a range of clients that will have varied degrees of familiarity with the brand.
• Proficiency in generating quotes processing orders and managing databases.
• Ability to monitor and report on sales performance ensuring alignment with KPIs.
• Agility and initiative are a must.

How to Apply

If this role is of interest to you we would love to hear from you. Please apply via LinkedIn with the inclusion of you resume. Cover Letters are welcomed. If you have any questions please reach out to Celine Drogat at

Required Experience:

Contract