Customer Service Consultant â Estonian & Nordic Language Speaker
Customer Service Consultant â Estonian & Nordic Language Speaker
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Job Description
Customer Service Consultant Estonian & Nordic Language Speaker
Join Viking and help us bring roadside safety to the Baltics!
Viking is a leading provider of roadside assistance services in Norway Sweden Denmark and Finland. We also support drivers across Europe through our international partner network. No matter where a breakdown occurs we ensure efficient safe and reliable support for vehicles and passengers.
We are now expanding into the Baltic region starting with Estonia and we are looking for a Customer Service Consultant who speaks Estonian and one of the Nordic languages (Norwegian Swedish Danish or Finnish). English proficiency is also essential as it is our internal working language.
Your responsibilities will include:
- Receiving and responding to phone calls from customers needing roadside assistance
- Assisting customers in difficult or vulnerable situations and ensuring they receive the right help
- Supporting our Nordic insurance and automotive partners with assistance-related queries
- Operating in various digital systems to resolve cases effectively
To succeed in this role you should:
- Speak Estonian fluently and be comfortable communicating in English
- Have a good command of one of the Nordic languages (written and spoken)
- Speaking Russian is an advantage but not mandatory.
- Be experienced in customer service and communication
- Be tech-savvy and comfortable using multiple systems simultaneously
- Be structured detail-oriented and solution-driven
- Be a team player but also capable of working independently
- Thrive in a fast-paced dynamic environment
- Have a clean criminal record (mandatory)
We offer:
- A long-term contract with competitive terms and benefits
- A strong and supportive workplace culture
- Comprehensive training and onboarding
- Career growth opportunities in an international company
- Work in rotating shifts within 24/7 operations
Ready to grow with us in the Baltics
We are building a new cross-border team and looking for the right people to join our journey.
Applications are reviewed continuously so dont wait!
We look forward to hearing from you.
Employment Type
Full Time
