Marketing Support Coordinator- Thrive Plus Membership Support
Marketing Support Coordinator- Thrive Plus Membership Support
Posted on :
11-07-2025
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1 Vacancy
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Job Description
Description
Position at Thrive Pet Healthcare
Thrive Pet Healthcare is hiring a Marketing Support Coordinator to help support our Thrive Plus Membership
Location: Remote
Job Type: Full Time
Job Type: Full Time
Do you love helping people solving problems and making things easier for others Thrive Pet Healthcare is looking for a Client Service Representative to join our team and support our Thrive Plus Membership program mobile app and Pet Portal. Youll also play a key role in responding to client concerns including resolving inquiries from the Better Business Bureau (BBB).
This is a great opportunity for someone who enjoys working with both people and technology thrives in a fast-paced environment and wants to make a real difference in the lives of pet parents and our hospital teams.
What Youll Be Doing
Head (Knowledge & Thinking):
- Use your problem-solving skills to research and resolve client and hospital issues.
- Use tools like Zendesk Pet Portal and our practice software to dig into and understand concerns.
- Report bugs data issues or technical problems to the right team and help find effective workarounds.
Heart (Empathy & Connection):
- Communicate with empathy and professionalism by phone email and chat.
- Listen to and understand what each client or hospital really needseven when theyre frustrated.
- Support clients in making the most of their Thrive Plus membership and help save cancellations when possible.
Hands (Action & Support):
- Manage a high volume of incoming emails and requests from both clients and hospitals.
- Respond to questions and concerns about memberships the mobile app and client account portal using pre-written scripts and responses.
- Follow up on and resolve BBB complaints thoughtfully and on time.
- Share feedback from clients and hospitals with other teams to help improve our tools and services.
What You Bring
- Excellent communication skills You write and speak clearly kindly and professionally.
- A service mindset You enjoy helping others and can remain calm focused and kind even under pressure.
- Tech-savvy Youre comfortable using tools like Zendesk Microsoft Teams and mobile apps and you pick up new platforms quickly.
- Problem-solving ability You think critically and know when to escalate an issue or collaborate with a teammate.
- Organized and adaptable You can manage multiple tasks and shift priorities as needed.
- Team player You work well with others give helpful feedback and want to continuously improve.
- Education High school diploma or equivalent required; additional training or coursework in customer service is a plus.
Why Youll Love Working Here
At Thrive Pet Healthcare were more than a veterinary network were a community. Youll join a compassionate and collaborative team that supports each other and celebrates wins together. Were committed to growth joy in work and making a difference in the lives of pets and their people.
Apply Today!
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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