Billing Customer Team Supervisor
Billing Customer Team Supervisor
Posted on :
11-07-2025
Employer Active
1 Vacancy
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Job Description
Description
Qualifications
- Lead a team of CSRs who handle CCT/Billing Operations tasks for Chubb agents and insureds including phone and non-phone activities
- Oversee call center activities while partnering with other leaders and business partners
- Provide direction and guidance on service issues problem resolution and general technical guidance.
- Influence coach and empower direct reports/staff; set goals and evaluate performance to ensure team/department goals are achieved
- Demonstrate development of diversity and build a culture of inclusion
- Implement leadership actions which improve employee engagement
- Anticipate and proactively manage PTOs Absences and staff turnover which will take place throughout the year.
- Learn and perform the activities of the group as needed to achieve results and guide staff
- Develop and implement streamlined workflow procedures enhancements ensuring service level agreements are met
- Define plan and monitor staffing requirements to ensure adequate staff to meet business goals
- Ensure training materials are developed and implemented and that staff is trained to support the delivery of products services with accuracy and quality
- Monitor/Assess team metrics to assist in identifying trends/issues best practices to drive improved team productivity and quality for our clients enhanced experience.
- Responsible for coordinating inventory workload across teams and sites driving to meet SLAs
- Provide training and coaching to team members and identify opportunities for growth skill development and quality improvement
- Monitor and proactively take action to promote adequate phone coverage and coach staff to improve productivity utilization and the customer experience.
- Gather organize and analyze reports/information to provide optimal support for clients business partners other departments and underwriting
Qualifications
- Proven leadership skills including interpersonal and conflict resolution with the ability to motivate staff.
- Billing experience: BCWS @Chubb ASP is preferred
- Working knowledge of property and casualty insurance policies terminology and processing procedures.
- Ability to multi-task and work in a fast-paced results-driven service environment.
- Excellent verbal and written communication skills; ability to interact on various levels of the organization
- Strong Change Management skills
- Ability to manage multiple projects and deliverables with little or no direction.
- Effective planning and organizational skills including time management prioritization and attention to detail
- Strong human resource skills to hire train direct and motivate direct reports
- Analytical skills to assess operational problems and develop solutions/improvements.
- Strong technical skill to work with billing systems and interact with IT partners to resolve issues
- Strong skills in Microsoft Office products (Word Excel PowerPoint etc)
- Ability to work the occasional Saturday and late week as scheduled on a rotational basis.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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