Service BDC - Lexus of Serramonte
Service BDC - Lexus of Serramonte
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Job Description
The Service BDC Associate is responsible for generating services appointments with customers that contact the dealership via the internet. The BDC Fixed Ops delivers a premium customer experience by responding to customer inquiries in a prompt professional accurate and courteous manner. This highly accountable position uses lead management tools CRM software and the internet to manage inquiry flow update customer files and closely track customer interest. The service BDC associate will be trained to understand all products and services offered will become knowledgeable of inventory as well as financing and incentive programs.
Duties and Responsibilities:
Respond to internet inquiries with courtesy accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate services appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile all necessary reports forms and other documentation on a timely basis.
Perform other job-related duties as assigned.
Exhibit ethical behavior provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Qualifications :
Preferred:
- Previous experience in a high-volume call center environment and/or commission driven role.
- At least 2-3 years of previous high level customer / hospitality level service.
- Excellent interpersonal and communication skills.
- Goal-driven to meet and exceed store appointment goals.
- Ability to work independently and as part of a team in a fast paced environment.
- Strong organizational and time management skills.
- Ability to read and comprehend rules regulations policies and procedures.
Required:
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test and valid drivers license.
Additional Information :
(The Service BDC Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $21.00).
Schedule:
- Full Time
- Monday thru Friday possible Saturday with advance noticed
- 8am to 5pm
Its time to make the most important move of your career. From our cooperative team-based approach to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEOC guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
