Service Administrator
Service Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
1-3years
52000 - 63000
1 Vacancy
Job Description
Job Description:
The Service Administrator assists Service & Support operations. This role involves communication across internal and external teams and ensures customer satisfaction through effective issue resolution and customer support skills.
Aid the Service & Support team to ensure that scope timelines budgets and quality standards are met in service inspections and support while keeping the customer s needs at the forefront.
- Answer incoming calls and direct appropriately first point of contact.
- Monitor ticketing system and delegate to Service and Support team members.
- Audit daily email inboxes to match ticketing system.
- Maintain monthly system audits and process access system badges weekly.
- Process/Submit all fire alarm inspection reports that are required to be entered into Brycer/IROL depending on city requirements.
- Monitor service ticketing system for delinquencies and work with vendors to obtain any outstanding invoices or inspection reports.
- Obtain COI W-9 credit applications and subcontractor agreements from new vendors and file accordingly.
- Obtain COI s annually or as needed for general contractors and file accordingly.
- Find vendors and secondary vendors for out of state accounts.
- Review late to test and communication fail reports daily from central stations note any required services and contact customers as needed.
- Maintain national alarm system renewals and registrations.
- Maintain and correct files stored internally as needed to assure filing accuracy.
- Confirm or dispute then process false alarm fees as needed.
- Improve customer service perception and satisfaction.
- Ensure fast turnaround of customer requests.
- Work in a team and communicate effectively.
- Continuously update knowledge through scheduled and self-directed training on our systems services and software.
- Perform additional duties as assigned by management.
Skills
- Familiarity with field management / ticketing systems.
- Excellent communication and active listening skills.
- Strong customer care and telephone skills.
- Ability to work collaboratively in a team environment and independently.
- Ability to adapt to changes and multitask in a fast-paced environment.
- Awareness of the organization s key services.
- Typing skills for accurate and efficient data entry.
- Self-motivated and able to maintain focus in a dynamic environment.
Requirements
3-4 years administrative or customer service experience
Benefits
- Paid vacation holiday and sick days
- Employer retirement account with employer matching
- Medical Vision & Dental Insurance
- Short Term Disability
- Life Insurance
- Company issued laptops for work use
Job Type: Full-time
3-4 years administrative or customer service experience 40+ wpm typing Proficiency in Microsoft Word, Office, Excel, and other office-related software
Education
High School diploma or GED
Employment Type
Full Time
