Front Office Supervisor - Hilton Anatole
Front Office Supervisor - Hilton Anatole
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Job Description
Hilton Anatole is hiring a Front Officer Supervisor to join their exceptional Team! Spanning 45 lush acres just north of downtown Hilton Anatole is a Dallas icon in the vibrant Design District. Boasting 1606 guest rooms and more than 500000 square feet of function space we are looking for a proven front office leader who is looking to learn and grow!
What will I be doing
As a Front Office Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Assign work and supervise team member performance in all Front Office procedures including but not limited to guest check-in and check-out lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability
- Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- Schedule assign daily work lead pre-shift meetings inform and train team members
- Monitor observe and assist in evaluating team member performance
- Monitor lobby traffic and adjust staffing accordingly
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
