A high volume of direct customer service is performed to the general public contractors engineers and developers in person by telephone email and written correspondence. Greets all customers entering to the client answers general questions and then directs them to the appropriate staff. Demonstrates appropriate conflict management skills when assisting irate or unreasonable callers or customers. Respects human diversity and responds professionally in all situations.
Primary position to answer phone calls coming in to the Building Division. Screens and routes calls takes messages and schedules building inspections. Must be able to communicate clearly and concisely in pleasant modulated voice with sensitivity to the needs of others in all aspects of written and spoken communications.
Assists with the annual licensing renewals. Updates contractor s workers compensation and liability insurance. Accepts red tag fee payments. Uploads scanned building plan images into the City s record management system.
Distributes mail copies and scans paperwork and building plans and prepares forms for Growth Management and Community Development Services.
Establish and maintain effective working and professional relationships with employees supervisors other city departments and the general public
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