Customer Service Specialist 2
Customer Service Specialist 2
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Serve as the primary contact for the Financial Aid Office by answering and responding to all calls made to the offices main phone line and serve as primary contact for escalated loan issues. Interpret rules regulations policies and procedures and provide information on a variety of financial aid topics to the public at the front counter via telephone and by email. Update user guides and consumer information for navigating loan processes. Prepare and certify alternative loan certification requests and revisions by reviewing for completion resolving any missing information and entering application data into applicable systems. Maintain log of alternative loan certification and log alternative loan checks and deliver checks to Student Accounts. Process all direct loan change requests and credit verification forms by reviewing for completion resolving any missing information and entering applicable information into the system. Track review and update loan entrance and exit counseling information. Prepare short-term loan applications by reviewing for completion resolving any missing information and entering applications into the system. Attend training and conferences as directed to stay current in best practices regarding customer service and/or financial aid rules and regulations. Other duties as assigned.
Required Experience:
Unclear Seniority
Employment Type
Full Time
