At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

Vos responsabilits principales

En tant que Head - Order to Cash (d/f/m) vous tes responsable de la qualit du service produit par lquipe et de lamlioration continue des processus que vous supervisez. En tant que leader vous savez partager et mobiliser autour dune vision stratgique et structurer les activits de manire efficiente et collaborative.

En tant que coach vous accompagnez le dveloppement de votre quipe. Promoteur de la culture agile vous mettez en place dans votre quipe un cadre dautonomie croissante et crez les conditions favorables la prise de dcision dlgue efficace; vous mettez en place un cadre de travail qui permettra chacun de vos collaborateurs de spanouir; recrutez les talents dont lorganisation a besoin anticipez sur les nouvelles comptences grce la veille des volutions du march. Enfin vous incarnez les Leadership commitments.

Sur le plan oprationnel vous supervisez soutenez et amliorez les oprations Order to Cash afin de promouvoir lexcellence oprationnelle lamlioration continue et le travail en quipe. Vous veillez ce que les oprations gestion des commandes facturation crdit et encaissements se droulent de manire fluide efficient et rapide tant en interne quavec nos clients pour amliorer leur satisfaction tout au long du processus.

Vous vous assurez que les paiements des commandes soient reus selon les engagements et dans les dlais impartis en trouvant des solutions pour attnuer les risques financiers. Pour ce faire vous collaborez avec les quipes commerciales pour rsoudre les proccupations et litiges

ventuels des clients. De plus vous garantissez lutilisation ladoption la performance et la mesure de la qualit des donnes et travaillez automatiser et optimiser lefficacit globale du processus.

Votre profil

• Education : Bac 4/5 en Gestion / Finances ;
• Exprience significative dans les domaines de lAdministration Commerciale ;
• Leadership transformationnel et inspirant ;
• Coaching ;
• Excellente communication crite et orale ;
• Capacit danalyse et de synthse ;
• Aisance relationnelle et pdagogie ;
• Rflexion systmique et stratgique ;
• Gestion de la complexit ;
• Matrise des concept de lagilit ;
• Matrise des outils informatiques ;
• Business et finance acumen ;
• Matrise des processus de lactivit et de lenvironnement rglementaire ;
• Finance & business acumen ;
• Franais & Anglais courant.

English Version

Main responsabilities

As a Head - Order to Cash (d/f/m) you are responsible for the quality of service produced by the team and the continuous improvement of the processes you supervise. As a leader you know how to share and engage around a strategic vision and structure activities effectively and collaboratively.

As a coach you support the development of your team. You are an advocate of agile culture and you establish a framework of increasing autonomy within the team and create conditions for effective delegated decision-making. You set up a working environment that allows each team member to thrive; recruit the talents needed by the organization and anticipate new skills by staying informed of market trends. Furthermore you embody the Leadership commitments.

Operationally you oversee support and improve O2C operations to promote operational excellence continuous improvement and teamwork. You ensure that operations such as order management billing credit and collections run smoothly efficiently and quickly both internally and with our customers to enhance their satisfaction throughout the process.

You ensure that order payments are received according to commitments and within the specified timelines finding solutions to mitigate financial risks. In doing so you collaborate with sales teams to resolve any customer concerns and disputes. Additionally you guarantee the use adoption performance and measurement of data quality and work to automate and optimize the overall process efficiency.

Your profile

• Education : Masters degree in Finance / Administration ;
• Significant experience in the field of Business Administration ;
• Transformational and inspiring leadership ;
• Coaching ;
• Excellent written and verbal communication ;
• Analytical and synthesis skills ;
• Interpersonal ease and pedagogy ;
• Systemic and strategic thinking ;
• Complexity management ;
• Mastery of agile concepts ;
• Proficiency with IT tools ;
• Business and finance acumen ;
• Understanding of operational processes and regulatory environment ;
• Fluency in French & English.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.