Community Support Worker - Relief

Do you want to make a meaningful impact within your community Do you have front-line social services or customer service experience The Mustard Seed is looking for Community Support Worker who will be tasked to provide a safe and welcoming environment for guests donors and volunteers.

Reporting to the Community Impact Centre (CIC) Site Lead this casual position is responsible to provide staff coverage as needed.

Community Support Worker Relief will participate in programs that are essential to the alleviation of poverty and homelessness and build healthy relationships between stakeholders in The Mustard Seeds diverse community. This role oversees the day-to-day facilitation administration and coordination of activities in securing setting up and supporting the outreach programs and services.

Employment Type: Casual
Schedule: Flexible schedule with no guaranteed hours (may include day evening and weekend)
Reporting to: Site Lead
City: Medicine Hat Community Impact Centre
Number of Positions to Fill: 1
RFR #: 1535

MAJOR DUTIES AND RESPONSIBILITIES:

• Develop relationship with community members experiencing homelessness and poverty through outreach visits
• Through a person-centered approach encourage and guide guests to seek resources and services that support them in achieving their goals
• Create a safe healthy and respectful environment for all community participants accessing our services and programs
• Be a supportive and proactive member of the team including volunteers and other visitors
• Ensure daily tidiness and cleanliness of the work area in addition to participating in daily sanitization of high touch areas
• Aid in facilitation and lead participants and volunteers involved in the programs
• Assist in ensuring all volunteers have the appropriate training for the programs they are involved in
• Provide crisis interventions such as responding to drug poisoning incidents during outreach visits
• Provide non-violent crisis intervention and use de-escalation techniques as required
• Collect data and generate reports on statistics as required
• Build and nurture relationships with external partners and stakeholders in concert with the CIC Site Lead
• Ensure all materials and equipment needed for programs are in good working order
• Maintain inventory of materials and equipment
• Develop and conduct evaluations to determine effectiveness of program activities
• Maintain a high level of confidentiality and professionalism
• Participate in all staff training (e.g. First Aid ASIST Non-violent Crisis Intervention etc.) and attend meetings as required

MINIMUM QUALIFICATIONS AND SKILLS

• An undergraduate degree in Social Work or related field or equivalent level of experience
• Minimum of 1 years front-line experience working with vulnerable populations and program facilitation
• Demonstrated ability to engage communicate and work effectively with a diverse range of people from various cultural and socio-economic backgrounds
• Experienced with developing creative solutions to complex challenges and problem
• Demonstrated effective conflict management networking and interpersonal communication skills
• Must be self-directed and can work independently as required
• Well-developed organizational time-management oral and written communication and a high level of attention to detail
• Experienced in Microsoft Office Suite

WORKING CONDITIONS

• Lifting sitting standing walking as per required
• This position requires flexibility to work some evenings
• Minimal to moderate physical effort required
• Fast paced and demanding work environment
• Employees are to be aware that many of our clients may experience difficulties or impairment at times which could result in them uttering threats discriminatory statements and other insults at your person. This may in a raised voice or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
  • Training on how to respond is provided but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed.
• As The Mustard Seed is a Christian ministry we require our employees to agree to respect and not detract from The Mustard Seeds Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest however only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.