Operations Manager
Operations Manager
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Job Description
Job Details
Description
Job Title: Operations Manager
Seasonal Employment
Location:525 S Winchester Blvd San Jose CA 95128
Step into the excitement of Thirteenth Floor Entertainment Group the nations leader in immersive story-driven live events and haunted attractions. As part of our seasonal team youll help create unforgettable experiences that thrill and delight guests across the countryfrom heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity collaboration and fun working here means joining a passionate community that brings world-class scares and smiles to life every night. If youre ready to be part of the magic behind the screams we want you on our team!
Job Summary
The Operations Manager is responsible for overseeing the daily execution of event operations and ensuring all frontline departments are aligned equipped and operating at peak efficiency. This role serves as the primary liaison between the General Manager and departmental staff ensuring policies and procedures are upheld while maintaining a strong focus on guest experience safety and operational flow. A proactive hands-on leader the Operations Manager plays a key role in pre-season preparation nightly quality control vendor coordination and staff support. This is a boots-on-the-ground position requiring strong logistical acumen people management and a calm decisive presence under pressure.
Requirements
Operational Leadership
- Serve as the direct supervisor for all operational departments including parking ticketing retail custodial guest services general event staff and security.
- Partner with the General Manager to develop implement and refine standard operating procedures (SOPs) for every aspect of the event.
- Assist with the recruitment onboarding and scheduling of operations staff ensuring comprehensive shift coverage and optimal staffing levels1.
- Approve operational staff timecards and maintain accurate labor tracking.
- Lead nightly pre-show briefings with department leads to communicate key priorities updates and expectations.
- Act as the primary on-site point of contact for all vendors during build show and strike periods2.
Event Preparation and Execution
- Oversee the build and strike of event infrastructure in collaboration with department leads and external vendors3.
- Ensure all stations are fully staffed and stocked with necessary materials and supplies before guest arrival.
- Implement and enforce operational workflows to optimize crowd control queue management and emergency access.
- Monitor guest flow throughout the night proactively addressing congestion signage needs and staff redeployment in real time.
- Conduct quality control walk-throughs each show night to uphold standards for cleanliness safety and guest experience2.
Communication and Team Support
- Maintain ongoing communication with the General Manager regarding operational requirements staff performance and guest feedback2.
- Work closely with Guest Services to resolve guest concerns or incidents promptly and professionally.
- Serve as a visible supportive presence for team members across all departments fostering morale and encouraging on-the-ground problem-solving1.
- Promote a culture of accountability professionalism and teamwork throughout the operations staff.
Logistics and Safety
- Ensure proper placement and maintenance of all event signage including directional safety and informational materials to facilitate clear guest navigation.
- Support the General Manager in emergency planning and enforce all safety protocols including access control egress pathways and regulatory compliance.
- Monitor custodial needs throughout the event coordinating rapid responses to spills trash overflow or restroom issues to maintain a clean and safe environment.
Qualifications
Qualifications
- 35 years of experience in live event theme park or venue operations with at least 1 year in a management or supervisory role preferred.
- Demonstrated success working in fast-paced high-volume environments.
- Strong communication and leadership skills with the ability to manage multiple departments and shifting priorities.
- Availability to work evenings weekends and extended hours during peak season.
- Ability to stand and walk for extended periods and lift up to 30 lbs as needed.
- Comfort navigating outdoor and indoor event spaces including uneven terrain and crowded areas.
- Working knowledge of staff scheduling platforms timecard systems and basic safety protocols.
Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
Required Experience:
Manager
Employment Type
Temp
