Talent Acquisitions Operations Manager

Overview

Were seeking a strategic and insights-driven Operations Manager to join our Talent Acquisition (TA) team. In this role you will lead the design implementation and evolution of TA analytics dashboards and reporting frameworks. Youll partner with cross-functional teams across TA HR Finance and Business to deliver data-driven insights that enhance hiring effectiveness recruiter productivity and long-term workforce planning.

As the analytics lead for TA you will drive data interpretation streamline reporting processes and help shape recruiting strategies aligned with business goals while also influencing operational improvements with measurable outcomes..

Roles & Responsibilities

TA Metrics & Reporting

• Build and manage dashboards that track full-funnel recruiting performance: source-to-offer ratios conversion rates pipeline velocity time-to-hire position lifecycle tracking and DEI metrics.
• Automate recurring reports and build self-serve tools to empower recruiters TA leaders and business stakeholders.
• Standardize metric definitions and data governance to ensure reporting consistency across regions and functions.
• Incorporate TA capacity and bandwidth models to help optimize team utilization and forecast recruitment support needs.

Data Interpretation & Storytelling

• Translate raw data into actionable insights for diverse audiences including recruiters TA leadership and business heads.
• Communicate hiring trends risks and opportunities using effective visualizations and executive-ready narratives.
• Support ongoing evaluation of recruiter performance quality-of-hire and hiring velocity using data-driven methods.

System & Tool Integration

• Work across platforms like Greenhouse Lever SmartRecruiters or Workday to extract interpret and visualize data.
• Partner with HRIS and TA Ops to ensure accurate ATS/HRIS data pipelines and overcome system limitations.
• Drive tool adoption by simplifying access to data and training end-users on dashboards and insights tools.

Project Management & Optimization

• Own end-to-end delivery of analytics projectsfrom stakeholder scoping to final delivery and adoption.
• Gather document and prioritize reporting needs from TA HRBPs and business leaders in a structured and scalable way.
• Use data to identify inefficiencies in the recruiting process and collaborate with TA Ops to design and implement solutions.
• Prepare QBR resources and performance summaries for TA Leads aligned to their respective MGMT team members.

Strategy Alignment & Change Management

• Ensure analytics frameworks support broader TA goals like headcount planning DEI tracking and recruiter capacity modeling.
• Communicate changes in metrics or reporting methodologies clearly to ensure buy-in and accurate usage.
• Support global reporting efforts while adhering to data privacy standards (e.g. GDPR EEOC).

Qualifications :

• 610 years of experience in data analytics or business intelligence with at least 3 years in Talent Acquisition or People Analytics.
• Proven ability to manage multiple stakeholders and deliver analytics solutions in a high-growth or fast-paced environment.
• Experience working with recruiting metrics reporting tools and applicant tracking systems.
• Bachelors or Masters degree in Data Science Statistics Business Analytics Engineering or related fields.

Key Skills

Technical & Analytical

• Expertise in TA analytics including source effectiveness funnel conversion pipeline velocity and recruiter efficiency.
• Strong skills in Excel/Google Sheets (advanced formulas pivot tables modeling).
• Proficiency with BI tools (e.g. Tableau Power BI Looker) for dashboard development and data visualization.
• Working knowledge of SQL for querying ATS/HRIS data (preferred but not mandatory).

Systems & Integration

• Familiarity with ATS/HRIS platforms like Greenhouse Lever SmartRecruiters or Workday.
• Understanding of reporting limitations and data structures within recruiting systems.
• Ability to drive dashboard automation and build scalable self-serve tools for recruiting teams.

Project & Process Management

• Skilled in managing cross-functional analytics projects end-to-end.
• Experience in requirements gathering timeline setting and prioritization in a fast-paced environment.
• Ability to identify bottlenecks in TA workflows and implement data-backed improvements.

Communication & Business Acumen

• Strong storytelling and stakeholder engagement skillscomfortable presenting to recruiters hiring managers and execs.
• Understanding of how analytics drives TA goals such as DEI recruiter productivity and headcount planning.
• Ability to work independently in ambiguous environments and translate business challenges into data solutions.

Bonus / Differentiators

• Experience with predictive analytics (e.g. hiring forecasts attrition modeling).
• Exposure to global hiring data and cross-regional reporting frameworks.
• Knowledge of data privacy regulations in recruitment analytics (e.g. GDPR EEOC).

Additional Information :

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Full-time