Customer Service & Administrative Specialist
Customer Service & Administrative Specialist
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1-3years
$ 18 - 22
1 Vacancy
Job Description
Mission
This role exists to ensure customers receive exceptional support and timely solutions while maintaining critical administrative processes. As the frontline of our organization you will uphold our service commitment strengthen customer relationships and support operational efficiency.
Performance Objectives
Proactively manage daily customer interactions responding to inquiries and resolving issues with precision and care.
Accurately maintain and update customer accounts documentation and order records to ensure seamless operations.
Coordinate with production and shipping teams to track orders ensuring on-time delivery and customer satisfaction.
Identify recurring service trends and recommend process improvements to enhance the customer experience.
Support internal teams by generating reports preparing documentation and executing special projects as needed.
Ensure all customer communications align with company standards of professionalism and service excellence.
Fit Traits
Leadership & Initiative: Takes ownership of customer issues and sees them through to resolution.
Service-Oriented Mindset: Demonstrates genuine commitment to serving internal and external stakeholders.
Adaptability & Growth: Thrives in a fast-paced environment remains calm under pressure and embraces new challenges.
Requirements
- Must have served in the U.S. Army U.S. Navy U.S. Marine Corps U.S. Air Force U.S. Coast Guard U.S. Space Force U.S. Reserves or U.S. National Guard.
- Strong communication and organizational skills; able to manage multiple priorities effectively.
- Proficiency in Microsoft Office Suite; familiarity with ERP or shipping systems is a plus.
- Ability to lift up to 25 lbs occasionally and work across varied office and light industrial environments.
Must have served in U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves or U.S. National Guard. NCO/Supervisor who is a well-rounded technician. Will supervise one person and be hands on for now. Strong communications and ability to think outside the box. This is a newer site which gives the veteran the opportunity to put their fingerprint on the role, team and program
Employment Type
Full Time
