Service Operations & Client Support Executive Telecoms
Service Operations & Client Support Executive Telecoms
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Role
We are looking for a results-driven and detail-oriented Service Operations & Client Support Executive to play a critical role in ensuring smooth coordination between our field sales team internal departments and clients. This role supports service delivery excellence boosts customer satisfaction and enhances operational efficiency across the telecoms service chain.
Key Responsibilities
Coordinate field sales operations including scheduling internal communications and document management.
Ensure the availability and readiness of sales tools materials and technical resources.
Provide timely post-sales support addressing client inquiries and resolving complaints professionally.
Track operational and financial data preparing detailed reports for management insight.
Accurately process and follow up on client orders and service requests.
Proactively update clients on service progress delays or issues ensuring timely resolutions.
Monitor performance indicators flag inefficiencies and recommend workflow improvements.
Requirements
./BA in Business Administration or related field (certifications in Sales or Customer Service are a plus).
2-4 years of proven experience in service coordination operations support or project administration preferably within the telecoms or IT services industry.
Good understanding of web-based platforms or software-related services is an added advantage.
Proficient in Microsoft Office Suite and CRM systems.
Strong organizational multitasking and analytical skills with high attention to detail.
Excellent communication skills both written and verbal.
A self-motivated team player with a high sense of accountability and professionalism.
Benefits
Competitive net monthly salary of 250000
Health insurance
Pension contributions
Structured career growth and skill development opportunities
Supportive high-performance team environment
Ongoing training and performance-based bonuses
Employment Type
Full Time
