HR Operations Specialist
HR Operations Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The HR Operations Specialist is a key contributor to our HR team in Costa Rica ensuring excellent service delivery and guidance in HR policies and processes. This role is instrumental in driving HR operational excellence and supporting our people services and analytics initiatives.
Candidate Attributes
- Adaptive Communication: Demonstrates excellent communication skills and the ability to remain professional and assertive when addressing a diverse range of employee inquiries and interactions.
- Collaborative Innovator: Willing to collaborate on initiatives that align with regional best practices and contribute to the automation and streamlining of manual processes.
- Proactive Mindset: Exhibits a keen eye for identifying and implementing process improvements within current systems to enhance efficiency even within a supportive role.
Key Responsibilities
- Serve as the primary point of contact for HR-related inquiries offering advice and guidance through established service channels to our Experians staff including leaders and HR colleagues.
- Facilitate the use of HR systems and processes ensuring compliance with internal policies.
- Collaborate with HRIS to manage and resolve system incidences efficiently.
- Contribute to HR analytics reporting and decision-making tools to support strategic business needs.
- Partner with the payroll team to ensure timely and accurate employee compensation.
- Participate in HR operational efficiency projects policy reviews and process automation.
- Oversee relationships with people services providers ensuring the smooth delivery of services such as insurance and employee assistance programs. Act as a liaison to address and resolve any issues with benefits administration and inquiries.
- Partner with regional and global colleagues in process standardization and alignment.
- Maintain confidentiality of digital employee files ensuring sensitive information is securely stored and accessed only by authorized personnel.
- Create and process purchase requisitions for HR-related expenses managing procurement processes and vendor relationships effectively.
- Manage the onboarding process for new hires coordinating orientation sessions preparing necessary documentation and guiding new employees through company policies procedures and culture to foster a positive onboarding experience.
- Facilitate the offboarding process for departing staff conducting exit interviews and ensuring compliance with exit procedures and documentation.
Qualifications :
Qualifications
- 2 years of experience in HR or administrative roles with a focus on service excellence.
- Fluent in both English and Spanish with excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and SharePoint with strong analytical and organizational abilities.
- Demonstrated experience in HR projects is advantageous.
- Knowledge of reporting tools and applications is preferred.
- Advanced degree studies in HR Administration or related field; completed bachelors degree preferred.
Additional Information :
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-ML2 #LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
