Senior Program Operations Specialist

Job Responsibilities:

• Triage and respond to inbound partner inquiries (case management) 

• Monitor partner adherence to program compliance and oversee internal and external communications with key stakeholders 

• Manage partner onboarding communications 

• Review new partner account setup to ensure accuracy 

• Update account and user setup when program enrollment changes 

• Oversee legal requirements including agreement amendments processing of mergers/acquisitions rebrands and partner terminations 

• Manage the administration of partner facing communications as needed including webinars monthly newsletter submissions community posts the oversight of respective calendars and upload of posts/assets as needed 

• Write draft copy for communications as needed in support of key stakeholders 

• Proof partner facing newsletters prior to release 

• Review and maintain data integrity in CRM periodically 

• Support Partner Programs and Strategy team with event planning and logistics management 

• Support Programs team as needed on various team projects 

Qualifications :

Qualifications: 

• Understanding of a SaaS business and related operations 

• Knowledge of relational databases and operating within (Salesforce CRM etc) 

• Familiarity with channel programs 

• Ability to use formulas and other tools in Excel to prepare data sets for analysis 

• Aptitude to identify or modify processes to drive efficiency as the business grows 

• Ability to apply critical and out of the box thinking to solve moderately complex business problems 

• Written and verbal English communication skills for internal and external communication with key stakeholders and partners 

• Ability to respond gracefully to challenging inbound communications 

• Use of PowerPoint as a medium to convey thoughts to internal and external stakeholders 

• Ability to present to internal stakeholders confidently 

• Effective time management to meet SLAs in a fast-paced environment 

• Requires minimal instructions on new tasks 

• Applies good judgment and understands when the business requires a sense of urgency 

• Ability to work independently and manage multiple tasks simultaneously 

• Capacity to learn and apply new concepts technologies rapidly 

• Ability to work effectively within a globally distributed team environment and coordinate with cross-functional teams 

• Ability to adapt to changing requirements in a fast-paced environment 

Additional Information :

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. 

For this role the salary range is $00 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors including skills qualifications experience and other relevant elements.
At Acumatica certain roles are eligible for additional rewards including annual bonus and stock. These awards are allocated based on individual addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role.

Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you -based employees gain access to healthcare benefits (medical dental and vision insurance for you and your dependents) employer paid Short-Term/Long-Term Disability and Basic life coverage 401(k) plan with company match Flexible time off sick and safe leave among others.