SME & Corporate Digital Products
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Salary Not Disclosed
1 Vacancy
Job Description
JOB TITLE: SME & Corporate Digital Products
TERM: 12 months
CLIENT LOCATION: Riyadh KSA
DIVISION: Financial Services / SME Technology Platform
RELEVANT EXPERIENCE: 10 years of relevant experience
MANDATORY REQUIREMENTS**:
- Experience across digital banking fintech and enterprise UX
- Immediately available
- KSA/GCC experience
PURPOSE OF JOB
The role is to set up and lead the in-house design function for one of our key digital business units focused on SME & corporate customers. The product is already live and gaining traction; the next chapter is about elevating the user experience delivering on customer feedback and creating a world-class design practice that is integrated deeply with product and tech teams.
TASKS
Core Responsibilities and Accountabilities
- Build the In-House Design Studio: Lead the setup of a scalable design function from scratch including org structure roles tools and best practices.
- Design-Led Product Evolution: Continuously analyze live product journeys run diagnostics and ship design changes that immediately uplift UX and customer satisfaction.
- Cross-Functional Collaboration: Design and implement workflows that promote seamless collaboration between product design and engineering with a focus on speed clarity and shared ownership.
- Recruit & Mentor Local Talent: Hire onboard and coach a team of Saudi designers across product design UX and UI disciplines.
- Process Implementation: Establish a design operations framework that fits the orgs rhythmfrom sprints and reviews to quality checks and stakeholder alignment.
- Experience Governance: Ensure all design output meets high standards of usability accessibility and brand consistency.
KPIs
- Conversion Rates: Higher completion across key user flows such as onboarding transactions and service requests.
- Task Efficiency: Reduced friction faster completion times and improved usability scores across the platform.
- Customer Satisfaction: Positive feedback from users reflected in qualitative research.
Skillsets
- UX/UI Design
- Figma & Prototyping
- Design Systems
- Agile & Scrum
- Data Analytics
- Journey Mapping
Non-technical Skillsets
- Design Leadership
- Product Strategy
- Stakeholder Management
- Cross-functional Collaboration
Employment Type
Full Time
