WFM Assistant Manager - Pasay
WFM Assistant Manager - Pasay
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup.
Responsibilities
Essential Duties & Responsibilities
Lead a team of WFM analysts.
Generate long-range and short-term forecasts at intervals daily and weekly.
Create update and maintain staffing models & resource plans; publish weekly updates.
Create accurate schedules to balance service goals and staff preferences.
Qualifications
Qualifications:
4 years in Workforce Management in a contact center environment
2 years in Scheduling and Forecasting.
Strong sense of personal stake and urgency.
Ability to foresee dissect and fix problems using data-driven approach and common sense.
Experience in creating compelling analysis templates reports.
Hands-on skills in forecasting and scheduling.
Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM.
Ability to work directly with the onshore client team with minimum local supervision.
Amenable to working in Pasay City.
Willing to work on the night shift.
Employment Type
Full Time
