Assistant Customer Service (IC104)

Contract: Fixed term until 30 July 2026 working 35 hours per week (Arts Council also recognises the benefit of flexible working as a valued part of the way we work and welcome applications from individuals who require flexibility)

Salary: 27401 per annum plus benefits including a final salary pension scheme generous annual leave and flexible and hybrid working.

Location: Manchester (The role will be based in Manchester; however we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team normally 1-2 days a week)

We are looking to recruit an Assistant to join our busy Customer Services team in our Manchester Office.

The role is to respond to telephone webchat and written enquiries about all aspects of Arts Councils work to very high standards. Mainly this will be helping applicants to navigate our systems and to make the very best applications to our funding programmes. It is a busy department with strict service levels and standards of service.

We are looking to recruit an organised customer-focused individual who can manage multiple systems at the same time to provide excellent and helpful responses to enquiries. The candidate will be able to absorb and retain large amounts of information juggle priorities and distribute information in an engaging and compelling way to customers from different backgrounds and abilities.

Full training will be given but it is expected that the successful candidate will have experience in Customer Service.

If youre looking to make a positive impact and create change possessing an inclusive and committed approach you will be rewarded with an excellent salary and benefits package. Arts Council England provides world-class benefits. Some not all of our benefits can be found below:

Equality Diversity and Inclusion Statement: Arts Council are committed to being an inclusive employer building an inclusive workplace and recruiting a workforce that is as diverse as the communities we serve. However you identify and whatever background you bring with you we welcome you to apply for a role at Arts Council.

If there are any adjustments that would support you in your application please do let us know when you apply. If you are disabled Evenbreak are able to provide support with your application. For further information please visit their website here

Disabled D/deaf and/or neurodivergent people and those from Black Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.

About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more click here.

Our Code of Ethics requires that employees of the Arts Council are not able to receive an Arts Council grant investment or loan funding - either in person as a member of a partnership or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this please talk to the recruiting manager or contact

We believe our recruitment process should be inclusive and transparent. Find out what to expect with our applicationGuidance: How to apply and recruitment selection process Arts Council England and more about our commitment to diversity on our website here.

To view the job description please click here

To view the recruitment pack which outlines more details about working for Arts Council please clickhere

Job ref: IC104

Closing date: 09:00am Wednesday 09 July

Interview: (virtual) 28 and 30 July

Please note: We do NOT accept CVs or cover letters as part of our recruitment process. If you require any documentation in an alternative format please contact