Customer Service Executive
Customer Service Executive
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Job Description
Customer Service Executive
Location: Rama 3 Bangkok
Working hours: Monday - Friday from 8:30 am - 5:30 pm
Working type: Onsite
About our client
Our client is a leading third-party logistics provider in Thailand and the CLMV region offering services in warehousing distribution freight forwarding and value-added logistics solutions. They are seeking a Customer Service Executive to support their sales and operations teams while ensuring seamless customer experience.
What youll do
- Coordinate with local and overseas suppliers to get competitive logistics costs.
- Support sales by preparing quotations with accurate costs terms and conditions.
- Liaise with customers for confirmations documents and registration processes.
- Ensure shipments are processed on time including bookings documentation and coordination with freight providers.
- Prepare profit and loss sheets for each shipment/project and submit to finance.
- Maintain and develop strong relationships with suppliers to ensure smooth operations.
What were looking for
- Bachelors degree in Marketing Sales Logistics or related fields.
- 12 years experience in freight forwarding or logistics operations.
- Familiarity with shipping documents (Bill of Lading Air Waybill) is a plus.
- Good command of English (spoken and written).
- Strong interpersonal planning and analytical skills.
- Positive open-minded and eager to learn.
- Ability to work under pressure and meet deadlines.
Competencies we value
- Customer focus & effective communication
- Teamwork & collaboration
- Problem solving & decision making
- Initiative adaptability & continuous improvement
Reporting line
- You will report directly to the Senior Customer Service & Sales Support Coordinator.
What success looks like (first 6 months)
- Smooth end-to-end coordination of shipments and documentation.
- Accurate and timely quotation preparation and submission.
- Strong relationships established with suppliers and internal teams.
- Demonstrated ability to handle multiple tasks efficiently with minimal errors.
How to apply
Click the link below to submit your application and join a team that values growth collaboration and excellence in logistics.
- Social security
- Life insurance
- Health insurance (outpatient & inpatient coverage)
- Salary adjustments and performance-based bonus
- Annual leave starting from 10 days
- Provident fund
- Company uniform
- Annual health check-up
- Fuel allowance (position-based)
- Mobile phone allowance (position-based)
- Overtime pay (position-based)
Employment Type
Full Time
