Recovery Support Manager

PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers.

SERVICE AREA: Housing & Justice Related Services (HJRS)

PROGRAM: New Pathways Project (NPP) Recovery Support Services (RSS)

JOB OVERVIEW:

The Recovery Support Services program an enhancement service for the New Pathways Project supports individuals in recovery from substance use disorders. The Recovery Support Services program provides non-clinical services that assist individuals in recovery in gaining the skills and resources needed to initiate maintain and sustain long-term recovery. The RSS program offers services such as care coordination recovery coaching group support supported employment/training transportation and assistance with accessing recovery housing. Recovery support services are not a substitute for clinical services. Recovery support programs are person-centered and self-directed allowing the individual in recovery the choice of provider.

The Recovery Support Manager oversees and coordinates recovery support services ensuring high-quality care and adherence to best practices in substance use and mental health recovery. This role provides leadership supervision and training to recovery support staff develops program strategies and fosters a recovery-oriented environment. The Recovery Support Manager works collaboratively with community partners and internal teams to enhance service delivery and participant outcomes.

MISSION & VISION:

PHMC works to create and sustain healthier communities through partnerships with government foundations businesses and community-based organizations. We envision a healthier community for all.

• Integrity We are committed to building and sustaining trust across our teams partners and funders.
• Impact Our work is purposeful and rooted in a data-driven approach.
• Accountability We hold ourselves and each other responsible for getting things done effectively managing resources and achieving sustainable results.
• Inclusion & Collaboration We value and respect the inherent difference of all individuals strive to amplify those voices and experiences and are committed to working together to convene diverse perspectives talents and approaches to public health.
• Credibility We are a trusted resource that delivers innovative approaches and reliable services to the communities that depend on us.

ESSENTIAL JOB FUNCTIONS:

The following outlines key responsibilities. Additional duties may be assigned as needed:

• Provide leadership supervision and guidance to recovery support staff.
• Develop implement and monitor recovery support programs and services.
• Ensure compliance with PHMC policies and regulatory standards.
• Conduct staff training and professional development initiatives.
• Provide performance evaluations of recovery support personnel.
• Facilitate team meetings and case reviews to ensure coordinated care.
• Establish and maintain relationships with community partners and stakeholders.
• Monitor and evaluate program effectiveness making improvements as needed.
• Support crisis intervention efforts and coordinate with crisis response teams.
• Advocate for participant needs and ensure access to necessary resources.
• Develop recovery-related content for groups in partnership with project staff and program Participants
• Facilitate ongoing peer-driven recovery support and psychoeducation groups to build connect and sustain a recovery community of program participants.
• Work collaboratively with program staff to facilitate participant enrollment into substance use treatment as they request.
• Maintain accurate documentation and reports for program oversight and compliance.
• Provide data on participant services as needed by the NPP Program Director.

WORK HABITS:

• Demonstrates strong leadership organization and problem-solving skills
• Maintains professionalism confidentiality and ethical standards
• Works collaboratively within a multidisciplinary team
• Adapts to evolving needs and challenges in recovery services
• Shows cultural competence and inclusivity in service delivery

PROFESSIONAL DEVELOPMENT:

• Participate in ongoing leadership training and professional growth opportunities.
• Stay informed on best practices in recovery support and behavioral health.
• Maintain relevant certifications and licensure as required by PHMC.
• Engage in continuous quality improvement initiatives.

KNOWLEDGE SKILLS AND ABILITIES:

• Strong understanding of substance use disorders mental health conditions and recovery models
• Knowledge of community-based resources harm reduction and crisis intervention strategies
• Effective communication conflict resolution and team-building skills
• Ability to develop and implement policies procedures and training programs
• Experience with case management systems and data tracking
• Proficiency in Microsoft Office and/or electronic health record (EHR) systems

WORK ENVIRONMENT & LOCATIONS:

• Primary Location: 2539 Germantown Ave. Philadelphia PA 19133
• Work is performed in an office or in community settings.
• Some travel may be required for meetings training or outreach.
• Flexible hours possibly evenings and weekends may be necessary upon approval.

PHYSICAL REQUIREMENTS:

• Ability to manage high-stress situations
• Regular data entry
• Ability to sit stand and walk for extended periods when necessary
• Occasional lifting of materials up to 25 lbs.
• Ability to work in diverse environments including homes and community centers

QUALIFICATIONS:

• Bachelors degree in social work psychology counseling or a related field required; masters degree preferred
• Minimum of three years of experience in recovery support case management or behavioral health services
• At least one year of supervisory or management experience
• Knowledge of trauma-informed care harm reduction and person-centered approaches
• Preferred: Lived experience with substance use or mental health recovery and/or certification as a Certified Recovery Specialist (CRS) Certified Peer Specialist (CPS) or equivalent
• Preferred: Experience in grant writing or program development
• Preferred: Previous experience working in a supervisory role within a behavioral health or recovery support setting
• Preferred: Bilingual abilities (Spanish or other languages)

SALARY GRADE: 19

PHMC is an Equal Opportunity and E-Verify Employer.

Required Experience:

Manager