Manager, Field Operations
Manager, Field Operations
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Job Description
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Manager of Field Operations - Seattle
The Manager of Field Operations is an experienced hands-on operational leader employee coach and Customer relationship manager.
- In this role you will take full accountability for Customer consultation and contract compliance as well as people leadership and associated processes (performance management development training and engagement)
- This includes daily travel between multiple teams with an average total headcount of 7-15 direct reports that provide on-site surgical instrument repair & cleaning in the assigned territory of Oregon Washington Idaho Montana and Alaska. The majority of the business is in the Seattle area.
- You must live in (or be willing to relocate to) this territory in order to be considered for the position.
- Note about location travel: This role is approximately 50% remote (working from home) and 50% field-based (both local and overnight travel within the multi-state region) with those percentages varying depending on the needs of Customers and the employees you manage.
What You Will Do as a Manager of Field Operations
1. You will support the Area Operations Manager in implementation/updates to accounts policy and process to rest of team.
2. You will stay updated on ensure compliance with and model the required safety procedures and requirements of mobile lab operations including safety regulatory and the use care and maintenance of company and Customer assets (tools P-Card systems and related equipment).
3. You will lead/support continuous improvement training and other operational initiatives.
4. You will act as the first escalation point for Customer and employee issues that exceed Repair Specialist authority and determine if other support is required (Area Ops Mgr. HR HSE).
5. You will identify resource issues timely and act in collaboration with leadership to minimize Customer and team impacts.
6. You will manage and track Customer trends and utilize insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.
7. You will strategize with STERIS sales and service teams to develop and optimize new and existing business.
8. You will be responsible for performance management coaching and disciplinary action for the mobile teams supported employee adherence to compliance and safety protocols training management and resource planning.
9. You will build collaborative effective relationships with peers to align area goals with strategic financial and operational objectives.
10. You will adhere to company compliance policy and procedures. All other duties as assigned
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.
Here is a brief overview of what we offer:
Extensive hands-on training and development
Career progression path with STERIS Instrument Management Services and growth opportunities in other parts of STERIS
Competitive pay
Annual merit review and incentive plans
Business travel and all related expenses paid
Medical vision prescription dental and life insurance
401(k) with a company match
Paid time off that accrues from day one and paid holidays
Tuition assistance
The Experience Skills and Abilities Needed
school diploma or GED required.
2. 7 years of relevant work experience including leading others and experience in Customer Service/Sales environment
(Note: An Associates degree may substitute for 3 of the 7 years of relevant experience.)
conflict management skills.
verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment.
5.100% field-based presence with overnight travel up to 50% depending on size of geography
leadership work scheduling and prioritizing and reporting/administrative skills strongly preferred.
Preferred Experience
Pay range for this opportunity is$90737.50-$117425.00.This position is eligible forbonus participation.
Minimum pay rates offered will comply with county/city minimums if higher than range listed. Pay rates are based on a number of factors including but not limited to local labor market costs years of relevant experience education professional certifications foreign language fluency etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:STERIS Benefits
STERIS is an Equal Opportunity are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited hired trained transferred and promoted in all job groups regardless of race color religion age disability national origin citizenship status military or veteran status sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity genetic information and any other category protected by federal state or local are not only committed to this policy by our status as a federal government contractor but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program absent the data metrics required by 60-741.44(k) shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your locations HR Office during normal business hours. This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following state(s): Washington.
Required Experience:
Manager
Employment Type
Full Time
