Support Manager (LMS/LOS)
Support Manager (LMS/LOS)
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Job Description
Job Description:
Essential Job Functions:
Good understanding of Banking Functional Requirements Specifications and
Software Requirements Specifications.
Banking experience in handling of core banking solution and development of solutions.
Assist in support management tasks ensuring deliverables are met and contributing to SLA management
Analyse and interpret data to inform solution design and client engagement strategies.
Collaborate with the team to design innovative effective and customized solutions that address clients technology challenges.
Support building and maintaining client relationships understanding their requirements and contributing to solution delivery.
Conduct in-depth analysis translate data into insights and contribute to solution recommendations. Data fetching from internal system staging and concatenating
Work closely with cross-functional teams to ensure seamless systems uptime and resolve issue in a timely manner.
Carry out the advance level of troubleshooting on Linux OS and application
Responsible for the uptime of the various client projects being managed / monitored.
Ensure that tickets raised per shift are closed as per SLA & if not escalate per escalation
Basic Qualifications:
Bachelors degree in engineering or Btech in a relevant field or equivalent combination of education and experience
Typically 8 years of relevant work experience in industry with a minimum of 1 years in a similar role in consulting
Proven experience:
Proficiency in consulting with some demonstrated skills
Proficiencies: Basic understanding of Banking systems methodologies and industry trends
A continuous learner that stays abreast with industry knowledge and technology Other
Qualifications: Advanced degree in a relevant field is a plus (e.g. MBA) Relevant certifications related to the field are a plus
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Required Experience:
Manager
Employment Type
Full-Time
