Collections Lead- Onboard Finance
Collections Lead- Onboard Finance
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Job Description
Full-time Finance & Leasing Lead a Small High-Performing Team
Were looking for an experienced and motivated Collections Lead to join our growing team at Onboard Finance. In this role youll be responsible for driving collections performance reducing arrears and managing complex customer accounts all while supporting a small collaborative team.
This is a hands-on leadership role ideal for someone who enjoys balancing day-to-day collections activity with coaching process improvement and strategic oversight. Youll work closely with senior leaders and external partners to deliver strong recovery outcomes while maintaining a positive customer experience.
What Youll Do
Lead & support collections across novated lease and finance portfolios
Manage complex accounts & escalations
Coach & mentor the Collections Officer
Oversee external debt collection partners
Analyse trends spot risks & drive process improvements
Prepare clear insightful reports for senior stakeholders
Collaborate with Legal Finance and other teams
What Were Looking For
Strong background in debt recovery (finance leasing or automotive preferred)
Solid understanding of consumer credit laws (NCCP Privacy Act)
Confident negotiator with great judgement under pressure
Skilled in handling sensitive or complex customer situations
Leadership experience or proven ability to guide others
Strong communication problem-solving & time management skills
Comfortable with data analysis and reporting (Excel CRM systems)
Why Join Us
Small supportive team
Real influence on outcomes & processes
Mix of hands-on collections & strategic leadership
Opportunities for growth and improvement
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leave and access to our Parents Portal
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform providing personalised support 24/7 plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples those caring for someone or living with a disability LGBTQIA and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process please contact us at
Employment Type
Full-Time
