Amazon where builders can build! Were looking for a smart customer-obsessed innovator and owner to join our Operations Team
Purview of an Operations Manager
Manager-I Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Key job responsibilities
Responsibilities include but are not limited to
- Managing a shift constantly identifying opportunities to improve team performance and owning associated change management.
- Developing and/or referring to performance metrics to drive team performance and business results.
- Identifying the business impact of trends and making data backed decisions.
- Communicating with external customers (Carriers Vendors/Suppliers) and internal customers (Finance Ops Excellence Fulfillment Centers).
- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
- Ability to pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- 1 years of employee and performance management experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
- 1 years of performance metrics process improvement or lean techniques experience
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