Real-Time Monitoring Executive
Real-Time Monitoring Executive
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Salary Not Disclosed
1 Vacancy
Job Description
We SummitNext Technologies Sdn. Bhd. are a BPO and Technology Solutions provider where innovation meets excellence.
As we embark on our rapid expansion we are eagerly seeking talented individuals to join our team as Real-Time Monitoring (RTM) Executives ensuring operational efficiency and SLA compliance across our projects.
Position
Real-Time Monitoring (RTM) Executive
Job Description
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Monitor agent activities service levels and queue status in real-time across multiple projects
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Track agent adherence breaks login/logout compliance and escalate non-compliance to Team Leaders or Operations Managers
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Coordinate immediate workforce changes with Team Leaders to meet SLA targets
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Send hourly and end-of-day reports on productivity adherence and any performance deviation
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Identify and highlight trends that may impact productivity and performance
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Assist in daily shift monitoring roster planning support and basic reporting tasks
Job Requirements
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Diploma and above in Business Admin IT or related fields
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Strong attention to detail and analytical thinking
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Familiar with workforce metrics such as adherence occupancy service level and AHT
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Prior experience in workforce or BPO environment is an added advantage
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Proficient in Excel and basic reporting tools
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Able to work on rotational shifts including weekends and public holidays
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Good communication skills in English and Malay
Job Type
Full-time Rotational Shift 5 Days a Week
Work Location: SummitNext Sungai Petani Office
Salary
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Basic: RM2000
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Performance KPI Incentive: Up to RM250/month
Benefits
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EPF & SOCSO
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Birthday Leave
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Annual Leave Medical Leave Maternity & Parental Leave
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Career Advancement Opportunities
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Professional Development & Training
Expected Start Date
Immediately
Employment Type
Full Time
