Customer Support Specialist - Sofia, Bulgaria
Customer Support Specialist - Sofia, Bulgaria
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Job Description
Were Hiring: Customer Support Specialist (Dutch English) - Sofia Bulgaria
Are you fluent in Dutch and English and passionate about helping people Join our team in Sofia as a Customer Support Specialist where youll assist users of a global brand and ensure an outstanding service experience in a fast-paced multicultural environment.
In this on-site role youll handle customer inquiries via phone email and chat providing timely and professional support on a variety of topics such as account issues product information and troubleshooting.
Location: Sofia Bulgaria (On-site)
Languages: Dutch (C2) & English (B2)
Role Type: Full-time
Schedule: Monday-Friday 10:00-19:00
Training: 3 weeks on-site
Relocation Support Provided
EU Passport Required
What Youll Do:
- Respond to customer inquiries via phone email and chat
- Provide accurate information and resolve customer issues efficiently
- Support users with account management orders or product-related questions
- Document interactions using internal systems and tools
- Escalate complex cases when necessary
- Deliver service excellence while meeting performance KPIs
Why Join Us:
- Be part of a respected international customer service team
- Grow professionally in a structured and supportive environment
- Receive paid training and continuous development
- Work in a modern office in Sofia with relocation support
- Join a mission-driven company focused on quality service and innovation
Start your journey with us and make every customer interaction count!
Contact:
Employment Type
Full Time
