IT Support Administrator
IT Support Administrator
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Job Description
About SandboxAQ
SandboxAQ is a high-growth company delivering AI solutions that address some of the worlds greatest challenges. The companys Large Quantitative Models (LQMs) power advances in life sciences financial services navigation cybersecurity and other sectors.
We are a global team that is tech-focused and includes experts in AI chemistry cybersecurity physics mathematics medicine engineering and other specialties. The company emerged from Alphabet Inc. as an independent growth capital-backed company in 2022 funded by leading investors and supported by a braintrust of industry leaders.
At SandboxAQ weve cultivated an environment that encourages creativity collaboration and impact. By investing deeply in our people were building a thriving global workforce poised to tackle the worlds epic challenges. Join us to advance your career in pursuit of an inspiring mission in a community of like-minded people who value entrepreneurialism ownership and transformative impact.
About the Role
SandboxAQ is seeking a skilled and service-oriented IT Support Administrator to join our small but growing team. This role is ideal for someone with hands-on experience in IT support who enjoys solving problems optimizing workflows and delivering a delightful end-user experience. Youll play a critical part in ensuring our internal systems and services remain reliable secure and easy to use for all employees.
What Youll Do
- Provide tier-one technical support to end-users across the organization ensuring timely resolution of hardware software and system issues.
- Troubleshoot issues related to Apple hardware and macOS software applications network connectivity and peripheral devices.
- Support the new hire onboarding process by provisioning equipment and user accounts and assisting users during initial setup.
- Help manage hardware inventory and coordinate shipping/returns through our asset management system.
- Collaborate with HR to support employee offboarding ensuring proper return of equipment and data security compliance.
- Create and maintain IT documentation for troubleshooting steps FAQs and operational procedures.
- Contribute to ongoing improvements in IT workflows and user support processes.
Who You Are
- U.S. citizenship is required due to USG contract requirements.
- 24 years of experience in an IT support role.
- Strong technical knowledge of Apple hardware and software (macOS iOS).
- Hands-on administration experience supporting Google Workspace (Gmail Calendar Drive etc).
- Hands-on administration experience supporting Slack.
- Familiarity with Atlassian products such as Jira and Confluence.
- Excellent troubleshooting skills and a proactive user-first mindset.
- Clear and professional written and verbal communication skills.
Nice to Have
- Experience with Mobile Device Management (MDM) platforms like Jamf Kandji or similar.
- Experience with Identity and Access Management (IAM) systems such as Okta or OneLogin.
- Experience writing how-to docs FAQs and canned replies for common requests.
- Familiarity with the command line and/or basic shell scripting.
- Familiarity with IT automation platforms like Okta Workflows Tines or Workato.
SandboxAQ welcomes all.
Required Experience:
Unclear Seniority
Employment Type
Full Time
