Technical Support Engineer

Technical Support Engineer

Location:London

Salary:Competitive

Join the Options Technical Support Team in London!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options future growth and success.

We want to hear from candidates that are motivated self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure serving clients globally with offices in New York Chicago Toronto London Cambridge Paris Hong Kong Tokyo Singapore and Auckland. At Options our services are woven into the hottest trends in global tech including high-performance Networking Cloud Security and AI (Artificial Intelligence).

Why Options

• Global travel: We have offices in New York Chicago Toronto London Belfast Dublin and across Asia.
• Continuous career development opportunities: We provide professional skills development and technical training.
• The chance to be a part of a self-sufficient successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
• Competitive salary: In addition to a competitive salary Options reward employees with a range of bonus incentives and employee benefits.

Were looking for someone who has technical proficiency in:

• 1 years desktop support experience preferably in a Financial Services Environment or Degree level Qualification or equivalent in relevant field.
• Support Desk call logging tools HP service centre / Remedy / Infra.
• Senior Management /VIPSupport.
• Cisco Unified Call Manager.
• Bloomberg/Reuters.
• MCP / MCITP Windows 7 / MCDST / MCSA.
• ITIL v3 Foundation.
• Data Centre experience.
• On call / Out of hours experience.
• Apple products / Mobile technologies.

Typical Job duties would include:

• Provide first line support through the call-logging software and on-site as appropriate for all incidents and requests.
• Issue customers with details of call assignment and likely resolution timescales.
• Reassign or escalate incidents and requests to on-site third line support third parties or other teams where appropriate discussing fully with colleagues.
• Monitor and update all incidents and requests including calls assigned to external suppliers.
• Review incidents and requests with customers and work together to continuously improve service delivery provision.
• Deal directly with requests and complaints alike and escalate where necessary.
• TCP/IP Troubleshooting.
• LAN/WAN troubleshooting Skills.
• Building and Maintaining Desktop/Laptops (HP/Dell).

Were also looking for candidates with:

• Strong research writing and communication skills.
• Ability to work in a fast-paced and changeable working environment.
• Exceptional organisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• A passion for innovation and the financial technology sector.
• Strong interpersonal skills.
• Project management skills and proven ability to manage own workload.

How to apply

Please submit a CV and cover letter to theTechnical Support Engineerroleon the Options Careers Page at CV must be a maximum of two pages. On the covering letter please detail the role you are applying to along with your availability.