Process Management Expert

Its a fun and exciting time to grow your career with ING and were on the hunt for a Process Management Expert to join our dynamic Process Expert Team.

As our Process Management Expert you will develop implement and sustain the Global Process Framework within Australia across all functions. Youll ensure that process management is implemented run and actively lived in all key end-to-end processes at ING and work closely with management and Process Leaders to support consistency prompt implementation and active ownership of ING processes.

Additionally youll actively liaise with the Global Process Management team and ensure that our local process management framework is designed and maintained to ING standards. You will lead the engagement with ING Hubs specialists supporting the Process Management team to improve and support the quality of processes infrastructure.

This is a permanent role based in Sydney.

What youll do

• Identify gaps between local process architecture landscape and global process catalogue and create a plan to fill those gaps.
• Map the E2E local processes in ARIS connect in line with the global process catalogue and use the E2E scenarios to identify process leads and create E2E process ownership.
• Liaise with Global Process Management team to adapt align and conform the local ING process landscape with the overarching ING Process Framework. i.e. ARIS Administration.
• Have risks and controls mapped to processes and signed off by business and risk teams.
• Create the plan for implementation of ERM across process landscape and identify gaps and supporting PBRA execution in ARIS.
• Work with the various teams responsible for work stream changes to analyse design and improve processes that will derive great business outcomes
• Support and coach process leaders line managers process subject matter experts and teams in applying the global process framework in end-to-end processes

What were looking for

• Previous experience in process design measurement and improvement within a regulated industry.
• High proficiency in Word Excel Powerpoint and Outlook. Experience with Visio and ARIS is highly regarded.
• Excellent facilitation skills and the ability to influence and coach stakeholders across the business.
• A strong understanding of change strategy and corporate implementation within a large scale and complex organisation.
• An analytical eye for detail and excellent organisational skills to effectively adapt to different projects.

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. And because we want you to shine let us know if you need any adjustments to the recruitment process by emailing the recruiter below.

Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

Need more
Contact Sabrina Huynh

Applications close Wednesday the 9th of July.

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

Still in two minds

At ING we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage even after starting their application. Dont miss out on the opportunity to bring your unique perspective to our team - submit your application today!

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