Control Center Operations Trainer

gTANGIBLE Corporation (gTC) is a S corporation and a registered Government contractor that provides services and solutions in:

• National Security Programs
• Professional Administrative and Management Support
• Mission and Warfighter Support

We are a Small Business Government Contractor and the founder is a service-disabled veteran with years of successful experience in the Government contracting arena. Our leadership team is an exceptional group of Government contracting professionals. gTANGIBLE is in the process of identifying candidates for the following position.

Requisition Type: Contingent upon award

Position Status: Full-time CBA/Union position

Position Title: Control Center Operations Trainer

Location: Social Security Administration HQ Baltimore MD

Shifts: CCO Trainer staff a M-F; 16 hour/day post with multiple shifts

Security Clearance Level: NACI / SSA Suitability Determination

Duties and Responsibilities

The Control Center Operations Trainers duties include the following:

• Conduct on-the-job (OJT) training of new control center personnel
• Assist and provide training to incumbent control center staff in coordination with the CC Manager (CCM)
• Coordinate established training from all trainers CC Supervisors and the CCM
• Communicate deficiencies in performance of staff with the CCM and identify corrective training
• Provide updates of trainings to the COR/ACOR upon request
• Maintain a record of trainings conducted and report discrepancies to the CCM
• As requested by the CCM update and maintain the Control Center Operations Manual including SOPS
• Fill-in for control center supervisors in case of emergencies
• Provide Communications Operator Training/Instruction
• Provide Systems Operator Training/Instruction
• Ensure contract personnel complete Government designated FEMA courses
• Provide oversight for new contractor personnel during standalone training periods
• During the transition period receive 24 hours of SSA-specific Government provided systems training

Knowledge and Qualifications

• A United States citizen;
• Have either a high school diploma or General Equivalency Diploma
• Have a minimum of two years of experience working in a control center type environment within the past five years
• Has an Association of Public-Safety Communications Officials (APCO) Trainer certification and then maintains all re-certification requirements
• Have practical/current knowledge of control center operations and is currently performing as a CCO including a thorough knowledge of all operating systems within the control centers adherence to all government and contractor policies and procedures an outstanding attendance record and an impeccable ability to guide and instruct both new employees and current operators on the roles and responsivities for each control center post
• Have the ability to successfully pass the screening for illegal drugs
• Knowledge and experience providing quality customer service to Government employees contractors and/or visitors. Possess customer service skills
• Fluently speak comprehend read and write the English language

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws.