Process Trainer - Cebu
Process Trainer - Cebu
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1 Vacancy
Job Description
Position Title: Trainer - Retail (Cebu) Onsite
Account Type: Retail
Start Date: August 15
Support Type: Voice
Work Arrangement: Fully Onsite in Cebu
Shift & Rest Days: 24/7 schedule
Educational Qualification: College Degree
Work Experience:
- At least 1 year of experience as a Trainer
- Preferred: Retail background but open to trainers for any customer service accounts
- Strong communication skills
- Ability to deliver training demos based on provided customer service approaches; having the skill to create training demos for handling time management is a plus
Key Responsibilities:
- Curriculum Development: Design and develop training materials such as guides manuals presentations and videos related to customer service skills product knowledge system usage and company policies.
- Training Delivery: Facilitate training sessions through various methods like classroom seminars workshops and role-playing exercises for both new hires and existing agents.
- Performance Evaluation & Coaching: Measure training effectiveness through assessments and performance data identify areas for improvement and provide personalized coaching and feedback to agents.
- Needs Assessment & Collaboration: Partner with managers and leadership to identify skill gaps and training requirements and develop strategies to address these needs.
Employment Type
Full Time
