Call Center Account/Process Trainer
Call Center Account/Process Trainer
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Salary Not Disclosed
1 Vacancy
Job Description
About the job: Account/Process Trainer (BGC Taguig) Onsite
Benefits:
- Quarterly performance bonus.
- Outstanding career development opportunities and fast-track career progression.
- Enjoy a fair work-life balance.
- HMO and life insurance for the employee and 2 dependents for free.
- Inside the Central Business District area.
- Great Place to Work certified.
Responsibilities:
1. Training Needs Analysis:
- Ability to identify training needs accurately.
- Ability to extend follow-up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design:
- Demonstrates end-to-end understanding of course design methodologies.
3. Content Development:
- Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
4. Course Delivery:
- Possesses effective delivery/training techniques and methods.
5. Research Methodology:
- Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
Requirements:
- Graduate of any 4-year course.
- At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
- Preferably with a background or knowledge in tech support.
- Excellent oral and written communication.
- Amenable to working in shifting schedules in BGC Taguig.
- Amenable to work onsite
Employment Type
Full Time
