Customer Support Manager (f/m/x)
Customer Support Manager (f/m/x)
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Job Description
At our company were passionately committed to exceptional customer support. Our Customer Support team is responsible for handling written inquiries from our B2B customers and logistics partners. In your role as a Customer Support Manager you will focus on targeted responses to these inquiries. Additionally you will drive initiatives to enhance customer satisfaction offer professional and efficient service.
The essence of your role
- Manage and direct customer inquiries and expectations.
- Handle package claims comprehensively from customer notification to payout.
- Work closely with our insurance partner to ensure smooth claim processing.
- Collaborate cross-functionally to resolve complex escalations and continuously improve customer-facing processes.
- Support the onboarding of new customers through training and guidance.
Qualifications :
This is what you need to succeed
- Completed vocational training or a university degree.
- Experience or interest in ticket handling and customer support in a B2B setting.
- Proficient in standard MS Office applications.
- Good communication skills in both written and spoken German (B2) and English (C1); French is a big plus.
- Knowledge of the logistics industry is a plus.
Additional Information :
What we offer:
Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish you can work from almost anywhere for up to 2 months per year.
Benefits: We offer company lunches twice per month a corporate benefits platform and German & English language courses .
Mission Zero: Climate-neutral and long-term impact. With our green initiatives we are reaching climate neutrality for ourselves and hopefully were inspiring the entire logistics sector to join us to create a sustainable future.
Vibrant Culture & Community: We embody collaboration open doors and no-fuss results focus and we are successful with our data-driven and efficient working approach. We like to celebrate and come together and we strive for a workplace buzzing with energy and camaraderie highlighted by regular team events BBQs and company-wide celebrations.
Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity religion national origin sexual orientation gender identity age or disability.
If you meet the above qualifications and are excited about the opportunity to join our team we encourage you to submit your application today. Please scroll down to submit your English CV. We look forward to hearing from you!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
