Technical Support - Level 1
Technical Support - Level 1
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USD 49000 - 55000
1 Vacancy
Job Description
Future Tech Enterprise Inc. is looking to hire a Level 1 Technician to provide deskside IT support to our customer.
This is a full-time on-site position in Oyster Bay NY - Long Island.Work hours are from 8:30a -4:00p M-F.
Our benefits include: Medical Dental and Vision Inurance 401k with company match and PTO.
What Youll Do:
- Address support tickets in the ticketing system
- Provide technical support to school staff and students
- Support and troubleshoot Windows desktops and laptops
- Troubleshoot optimize and reimage Chromebooks
- Install and troubleshoot printers scanners and projectors
- Work collaboratively with other technicians and IT staff to maintain documentation
- Prioritize daily activities based on ticket urgency and administrative requests
- Assist with additional IT-related tasks and projects as needed
What You Bring:
- 13 years of technical support experience (deskside preferred)
- 2 years of customer service experience
- Strong knowledge of Windows OS and Chrome OS
- Experience using a ticketing system to manage support issues
- Valid drivers license and access to a personal vehicle (local travel required)
- CompTIA A certification preferred
- Experience working in an education environment is a plus
About Us:
Future Tech Enterprise Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial federal and global clients. We are proud partners with technology innovators such as Dell Technologies NVIDIA Dell Cisco and others helping our customers transform operations and drive digital modernization.
#LI-Onsite #LI-SG1 #FutureTechJob
Employment decisions at Future Tech Enterprise Inc. will be based on merit qualifications and abilities. Future Tech Enterprise Inc. does not discriminate in employment opportunities or practices on the basis of race color religion sex national origin age disability or any other characteristic protected by law.
Required Experience:
Manager
Employment Type
Full-Time
