Director, Centralized Operations
Director, Centralized Operations
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$ 115000 - 125000
1 Vacancy
Job Description
POSITION: Director Centralized Operations
COMPENSATION: Pursuant to Colorado regulations if this job is performed in Colorado the salary range is $115000-$125000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health vision dental and pet insurance. We offer a 401(k) retirement plan student loan assistance licensing and continuing education reimbursement parental leave and housing allowances or gifts
REPORTS TO: VP Centralized Services
SUMMARY:
As our Director of Centralized Operations you manage a growing team of remote team members to provide centralized support for Cardinal Groups portfolio of communities. In close collaboration with the Vice President of Centralized Services and a forward-thinking leadership team youll work to ensure your teams of customer-centric remote team members continue to deliver efficiency gains for our centralization efforts. Additionally youll work with stakeholders in operations investments strategy and IT to see identify what works well what may need improvement and how we can strive to build a best-in-class operating framework.
ESSENTIAL RESPONSIBILITIES (Including but not limited to):
- Lead a high-performing team toward the execution of the operational and financial goals of Cardinal Groups ongoing centralization efforts.
- Offer expert leadership to a remote team while promoting a culture of teamwork togetherness and support across the team.
- Build strong and credible relationships with each member of the centralized services team and with key stakeholders throughout the broader organization.
- Gather feedback from centralized team members on existing operating procedures scalability and potential efficiency gains.
- Strive to achieve personal proficiency for each position within the assigned vertical.
- Assist in establishing and managing KPIs for operations-focused centralized service team members.
- Develops and implements departmental goals objectives procedures standards of working etc. in support of the formal performance management processes.
- Challenge the status quo by seeking further efficiency gains through operating procedures standardization efforts or the introduction of new tools and innovative technologies.
- Collaborate with internal stakeholders to drive adoption for all centralized services.
- Liaise with other Cardinal Group companies on a regular cadence so as to ensure services remain aligned with business needs are meeting the intended expectations and are being reviewed for potential improvement.
- Partner with business development team to support sales efforts to 3rd party clients for centralized services.
- Monitor performance through periodic quality assurance reviews aimed at identifying potential shortcomings and at taking proactive restorative action where needed.
- Partner with the Director Customer Experience the Director of Centralized Services and their teams so as to ensure a collaborative approach and to ensure mission alignment within centralized services.
- Other responsibilities as directed or required for the successful execution and evolution of Cardinals centralization efforts.
- Participates in Cardinal U training as required.
PREFFERRED QUALIFICATIONS:
- 6 years of experience in the property management industry with a background in operations and leasing.
- 2 years of experience managing a team to effectively reach established goals and Key Performance Indicators (KPIs).
- Seasoned operator with an eye for efficiency and a passion to innovate.
- Record of leadership and team management with a desire for providing mentorship.
- Polished written and oral communication skills.
- Initiative to document your work for use in replicating best practices and developing standard operating procedures.
- Maintains an unwaveringly high level of professional customer service.
- Excellent computer skills specifically Microsoft Word and Excel.
- Ability to thrive in a fast-paced environment while managing multiple projects simultaneously.
- Ability to embody the Cardinal Culture and Cardinal Core Values every day.
WORK ENVIRONMENT / PHYSICAL DEMANDS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents primarily work in an office environment but may also have frequent exposure to outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature weather odors and/or landscape may be unpleasant and/or hazardous.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to finger type handle or feel and talk or hear. The employee regularly required to stand; walk; reach with hands and arms and climb stoop or squat. The employee is often required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including but not limited to rain snow heat hail wind and sleet. The employee must be able to push pull lift carry or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
Routine local travel may be required to attend training classes client visits or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Overnight travel required to attend company functions training property visits and other situations necessary for the accomplishment of special projects that may be assigned from time to time.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.
Required Experience:
Director
Employment Type
Full-Time
