SFC Office Coordinator
SFC Office Coordinator
Posted on :
05-07-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 37440 - 49920
Vacancy
1 Vacancy
Posted on :
05-07-2025
Job Description
(dba / CTI Developmental Rehabilitative Services Inc)
Circle Centre Building
2012 Ironwood Circle Suite 230
South Bend IN 46635
Phone: 574 387-4049
Key Responsibilities:
- Oversee general office operations and provide comprehensive front-desk support
- Answer phones professionally including handling after-hours and weekend emergency calls
- Supervise office staff and maintain professional office enviornment standards
- Manage incoming mail correspondence and maintain office supply inventory
- Manage discharge charts thinned charts and active/inactive participant and caregiver files
- Collect and review caregiver applications
- Maintain caregiver files and ensure compliance with agency policies
- Coordinate driving and criminal record checks for ongoing compliance
- Process initial referrals to SFC Intake Coordinators who complete intake process and begin services
- Assign referrals to SFC Intake Coordinators who complete intake process and begin services
- Verify program eligibility for Health & Wellness and PathWays for Aging waivers
- Conduct eligibility checks and follow up on pending coverage issues
- Coordinate with waiver case managers on referral and intake activities
- Track referral progress from initial inquiry through admission using Therap system
- Communicate status updates to families and internal staff
- Assign SFC Coordinators and nurses their designated caseloads within Therap
- Update individual profiles in Therap to ensure current and active participants are properly reflected
- Add new caregivers to Therap system and assign them to appropriate individual caseloads
- Remove individuals from caseloads due to death discharge transfer or non-cooperation
- Monitor and update system data to maintain accurate census and service delivery tracking
- Coordinate with external case managers regarding service delivery questions and concerns
- Collaborate with case managers when billing denials occur to ensure budget updates
- Work with accounting department to resolve billing issues and ensure seamless caregiver payouts
- Monitor billing cycles and coordinate with case managers for individual budget adjustments
- Facilitate communication between case managers accounting and care teams for billing resolution
- Track and follow up on pending billing issues to minimize payment delays
- Serve as primary point of contact for clients families and caregivers
- Send mass emails to caregivers with updates on regulations and company policies
- Distribute important program announcements and regulatory changes to care teams
- Handle inquiries about services schedules and program requirements
- Conduct surveys with caregivers to assess service quality
- Make follow-up calls to participants to monitor well-being and satisfaction
- Relay urgent issues to care coordinators nurses or management as needed
- Foster positive relationships with all stakeholders
- Support Quality Improvement initiatives and BQIS surveys
- Participate in care conferences and team meetings
- Monitor compliance with state and federal regulations
- Maintain readiness for audits and regulatory surveys
- Coordinate with program nurses and care managers on service delivery
Shift schedule: Monday-Friday 8am-5pm
Evenings as needed
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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